AI photo review for hotelkit

Overview

hotelkit is one of the few hotel platforms where the photos already exist. A housekeeper who finds a dripping tap opens the app, picks the issue type and the location, attaches a photo and sends it to the maintenance team, and the room history keeps that alongside every past cleaning protocol. The daily plan, the checklists and the live cleaning statuses run in the same app. What no part of that does is look at the pictures: a photo in hotelkit is evidence for the colleague who reads it, and only the problems somebody already noticed ever get photographed. RapidEye reads them all, plus the whole back catalogue, and returns findings against what your rooms look like when they are right.

How it works with hotelkit

hotelkit already gives a room a shape for the day: it is allocated, cleaned against a checklist, moved through a status, sometimes inspected, and any fault becomes a repair order with a type, a location and a picture. RapidEye attaches to those same objects.

• Repair reports. The photo was taken to show the dripping faucet. It also shows the swollen vanity panel under it and the sealant gone at the skirting. RapidEye returns those as separate findings, so a call-out fixes everything in the room rather than the one thing that got typed.
• Cleaning checklists. A ticked checklist says the task was performed. Read next to the photos of that room, it becomes a statement you can check: bed staged as the handbook shows it, glassware present, no marks left on the mirror.
• Vacant and Cleaned, then Inspected. Inspection in hotelkit is a supervisor with a standardised checklist walking rooms. RapidEye reads every room's photos so the supervisor's walk is aimed at the rooms that need a person rather than spread thin across the floor.
• Room history. Past cleaning protocols and completed repairs sit against the room. RapidEye reads that history as the room's baseline, then reports what is new since the last guest and what has been quietly deteriorating for months.
• The handbook as the standard. Your handbook already documents the standard process with images. That is the reference RapidEye scores against, so a finding says the room is not what your own documentation says it should be, not what some generic checklist says.
• Periodic and preventive rounds. Maintenance cleanings and NFC or QR walkthrough checkpoints generate their own records at intervals. Photographs taken on those rounds get read on the same terms as a turnover.

Each finding names the room, the place in it, the type of problem, how serious it looks, the photos, and a suggested next step. It lands in the RapidEye dashboard and, if you want, a channel or an inbox for the executive housekeeper and the maintenance lead; what gets raised as a repair order stays a decision your team makes in hotelkit. If your teams document rooms in another form as well, video walkthroughs, a scan, an inspection sheet of your own, that is a setup conversation rather than a limit: RapidEye reads the documentation a team already produces and scores it against the standard you care about.

How to connect hotelkit to RapidEye

1. Your hotelkit and its rooms. A hotelkit with your rooms and public areas in the housekeeping plan, cleaning checklists your team already completes in the app, and the repair tool in daily use. Multi property hotelkits work the same way, one property at a time.
2. The photos you already take. Photos attached to repair reports and cleaning tasks are what RapidEye reads, including the history already in the room record. If a room is finished without photos, a RapidEye capture link fills the gap: it opens in any phone browser with nothing to install.
3. Add RapidEye as a user. Your hotelkit MainAdmin adds Rapid Eye as a user in the admin section, the way every employee gets their own login. The connect box on this page has the name and the address to use.

The hotelkit room day, and where the photos already are

Checked against hotelkit's published product, solution and FAQ pages, September 2026.

hotelkit is an operations platform out of Salzburg that sits beside the PMS rather than replacing it: according to hotelkit's own documentation (hotelkit.net), the PMS organises guest stays and bookings while hotelkit runs the internal work, and a two way interface carries reservation data and room status between them so housekeeping and the front office see the same picture in real time. Its housekeeping half is unusually complete, and it is worth being precise about how much of a room's day it already holds.

1. AllocationRooms and public areas are assigned to the team by drag and drop or automatically, balanced against available resources, with rules that raise priority for VIPs or guest preferences, and a Green option that logs a guest opting out of daily cleaning.No photos
2. The clean, on a checklistStandardised digital checklists for the daily clean, ticked off in the app on a phone, tablet or browser, with periodic tasks like kettles and door handles generated automatically at set intervals. Minibar consumption and lost property are logged in the same flow.Photos in the flow
3. StatusOccupied and Dirty, Vacant and Cleaned, Inspected, or Out of Order, visible in real time for every room and common area, and synchronised with the PMS so reception is never guessing.No photos
4. InspectionStandardised checklists for the room check, which hotelkit says makes room checks thirty per cent faster. The output is a completed checklist and, if something is wrong, a repair.No photos
5. RepairsPredefined issue types such as a dripping faucet and an exact location, predefined recipients, priorities, escalation and reminder functions, automatic notification back to housekeeping when the work is done, and photographs attached to the report.Photos attached
6. Room history and handbookPast cleaning protocols and completed repairs stay on the room, and the housekeeping handbook documents standard processes with images and videos, which is your written definition of a finished room.Photos stored

Six stages of a room's day in hotelkit; the marked ones already carry images.

hotelkit is direct about the photo part of repairs, in its facility management documentation:

Clarity and understanding is exactly the right description, and it names the limit at the same time. The photo is there so a person on the other end knows what they are walking into. It is attached to a fault somebody already found, it is read once by whoever picks up the order, and then it becomes history. Nothing in the loop asks what else was in the frame, and nothing compares this month's photo of room 214 with last month's.

What reading the photos adds

Three things that hotelkit's structure makes possible and nobody currently has the hours to do. First, coverage: every photo gets read, not just the ones a supervisor opens, and the ones taken to document a broken lamp get read for the whole room. Second, comparison: hotelkit's room history plus its handbook gives a room both a past and a written standard, so a finding can say this is new since the last guest, or this has drifted from the process your own handbook documents. Third, attribution: photos in hotelkit carry the room, the date and the person, which is what turns a mark on a headboard into something you can trace to a stay. hotelkit already documents frequent damages and lets you analyse them by location such as room numbers; reading the photos is how that record fills itself in rather than depending on what somebody chose to write down.

hotelkit integration FAQ