AI room inspection for Guestline

Overview

A Guestline housekeeping code describes where a room is in the round, not what the room looks like. The codes are fixed slots built with your database, the cleaning schedule cycles them by day of stay, sections group them by floor or wing, and code 1000 is the one that tells the front desk a room is ready for check-in. Every one of those is a person's judgement written down, and Guestline holds no picture of the room behind it. RapidEye reads your room stock and stay dates from Guestline and the photos your housekeepers take, then returns a finding per room: damage, a missed clean, a missing item, or a repair worth raising before a guest walks in.

How it works with Guestline

Guestline already decides which rooms need what, and when. The checks hang off the same structure, so nobody has to keep a second list.

• The final clean code. Guestline reserves status code 1000 for the moment a room is clean and ready for check-in. That is the moment worth reading: the housekeeper's photos come back as a confirmation or a contradiction, with the spot named, before reception starts allocating.
• Cleaning schedule days. A schedule rolls through a stay, prompting a linen change on the day you set and a full clean on checkout day. RapidEye reads the photo taken on a linen day and says whether the linen actually changed, and whether the bathroom was serviced or shut.
• Departure and turnaround rooms. The stay sits between the last set of photos and today's. A cracked basin, a burn on a headboard, a missing kettle or a stained mattress protector comes back with both photos and the dates that bracket it, which is what a charge to a guest account needs behind it.
• Q-Rooms. Rooms queued for an arriving guest are the ones under the most time pressure and the least likely to be walked. Those get read first, so the room the guest is standing in reception waiting for is the one you hear about first.
• Room maintenance periods. A room taken out of service or deducted from stock carries dates, a maintenance type and completion notes. RapidEye keeps the photo from before the period and the photo from after it, so what the work actually changed is on the record rather than in someone's memory.
• Housekeeping sections. Rooms are grouped by floor, wing or building. Findings arrive grouped the same way, so a supervisor covering the second floor gets a second floor list rather than a whole hotel.

Each finding names the room, the spot, the type of problem, how serious it is, the earlier photo beside the new one, and a suggested next step. It lands in the RapidEye dashboard, and in a Slack channel or an inbox per site if a group wants it split that way. Your team decides whether a room goes back a code or a maintenance period gets raised in Guestline. And photos are only the common case: if your housekeepers shoot video walkthroughs, or your group runs its own brand standard you want rooms scored against, that is a setup conversation, not a limit.

How to connect Guestline to RapidEye

1. A Guestline site with its housekeeping codes in use. Your room stock built, and the housekeeping status codes your property actually uses, so RapidEye knows which rooms exist and which code means ready for check-in. Rooms sitting in a maintenance period stay out of the round.
2. Room photos from your housekeepers. Guestline holds no photo of a room's condition, so RapidEye sends a capture link that opens on any phone with no app to install: a fixed set of angles per room, lights on, taken before the final clean code is set. Where room photos already exist in another app, RapidEye reads them from there.
3. Add RapidEye as a platform user. On the Guestline platform homepage, open Users, add Rapid Eye against your site, and grant the user access through your user groups. We accept the invite and get to work. The modal has the details.

Guestline housekeeping: codes, schedules and sections

Checked against Guestline's help centre, September 2026.

Guestline, now part of Access Hospitality, runs its property management under the Rezlynx name, and its housekeeping is built out of four moving parts: status codes, cleaning schedules, housekeeping sections and room maintenance. According to Guestline's help centre documentation (theaccessgroup.com), housekeeping statuses are created when your database is built and go live, and the system carries a set number of status code slots that cannot be added to. You do not invent statuses; you fill the slots you were given. Each one is defined by five fields.

Guestline's help centre also notes each property configures its own statuses and colours, so two hotels in the same group can read the same room differently.

The codes are not there to be set by hand all day. They feed cleaning schedules, which change the status of a checked-in room automatically as the stay runs. Day 1 is the day of arrival, each day is set to a status or left unset, and the schedule cycles until departure, so a seven day schedule repeats twice across a fourteen night stay. Schedules can be attached to a rate plan, to specific room types, or to a single reservation from its Notes and Logs tab. Guestline warns that editing a schedule does not touch bookings already in the system, and that a resave has to be requested from support for future reservations to pick the change up, which is why so many properties are running a schedule somebody set at go live.

Housekeeping sections are the geography: a code and description per floor, wing or building, set under System, Codes and Rules. They feed the Room Status report, which can be printed by section so each part of the hotel gets its own page. Q-Rooms handle the other pressure, the arriving guest with no room yet. A reservation added to the Q from the Check In screen gets a time stamp and a flag, and the Q-Rooms report lets the front office change a room's housekeeping status straight from the list, or allocate it. Guestline notes the report cannot be printed.

Room maintenance is where damage ends up. A period covers one room or many, with a start and end date, an assignee, a maintenance type, a status and notes, and an Action that decides what the rest of the system does about it: Report only, which shows on the maintenance report and nowhere else; Warn user, which flags the notes when someone clicks the room on the planner or checks a guest in; Room out of service, which puts an ROS on the diary and still counts the room in your occupancy denominator; and Deduct from stock, a DFS that removes the room from stock entirely. Closing one out means setting the status to completed and adding completion notes. Every field there is text.

Can Guestline hold a photo of a room?

Not of a room's condition. Guestline documents a Media Manager under System, System, Media Manager that accepts JPEG files under 100kb, and its own article says those images are then used in the Template Editor for email templates and in Advanced C&B to help staff pick event rooms. That is marketing and events imagery, capped at a size no phone camera produces. Across the housekeeping articles, the status code slots, the cleaning schedule builder, the Q-Rooms report and the room maintenance period, there is no field that takes a picture of a bedroom. Staff can reach a mobile-friendly version of the PMS through the Access Evo app and update rooms from the floor, but what travels is the code, not the evidence. So the photos your housekeepers are already taking on their phones sit outside Guestline, unread, and the housekeeping report tells you a room was finished rather than what state it was finished in. That gap is the whole job of this integration: RapidEye reads the photos, checks them against how that exact room looked last time it was right, and hands the finding back to the person who has to decide.

Guestline integration FAQ