AI room inspection for Mews

Overview

A Mews space status says where a room is in the housekeeping cycle; it does not say what the room looks like. Every space in Mews, whether a room, a bed in a dorm or an apartment, sits in one of five statuses: Dirty, Clean, Inspected, Out of service or Out of order. A housekeeper moves it with a swipe in the Mews app, a supervisor marks it Inspected, and the front desk can check the next guest in. The status carries an assignee and an optional Reason for state, and nothing else: no photo, no checklist, no record of what the supervisor saw. RapidEye reads the space list, the status changes and the reservation on each space from Mews, and the photos your team takes in the room, then returns one finding per problem for every space that reaches Inspected: new damage with the before and after side by side, a missed clean, a missing item, a repair that should become a Task.

How it works with Mews

Mews runs housekeeping as a sequence of statuses on a space, moved from the Spaces tab of the Mews app or the Space status report on the desktop. RapidEye follows that same sequence. Each status change is a moment when someone is standing in the room with a phone, and each photo taken there is something RapidEye can read.

• The departed space, before it is cleaned. Check-out sets the space to Dirty, and the housekeeper who opens the door sees how the guest left it. Photos taken here are compared to the last photos of the same spots, so a new burn on the desk, a cracked shower screen or a stained mattress protector is attributed to the reservation Mews shows on that space, with the before and after side by side. A hypothetical: a two-night stay in a deluxe double comes back with one finding, a chipped bathroom tile that was not in Tuesday's set, tied to that reservation's dates.
• Clean, waiting for inspection. In Mews, Clean means the housekeeper is done and the space is waiting for a supervisor. Photos taken before the swipe are read for what a status cannot show: streaks on the mirror, a bed made over a marked sheet, a bin liner not replaced, the hallway bulb still out. A photo set that skips the bathroom is itself a finding, because a missing photo is how a missed room stays missed.
• Inspected, released for check-in. This is the status the front desk trusts, and the one RapidEye reports against. A space that reaches Inspected with a finding open is the space to walk before the guest arrives, and the finding says which spot.
• Stayovers on the housekeeping interval. Mews turns occupied spaces back to Dirty on the interval you set, one day by default. A stayover photo shows an untouched bathroom or towels still on the floor while the guest is still in-house, which is when it can still be fixed quietly.
• Out of service and Out of order. Mews distinguishes a minor repair that keeps the space sellable from a major one that pulls it from inventory. RapidEye keeps the photo from before the block and the photo after the space returns to Dirty, so the repair has a dated record and the room comes back in the state it left.
• Tasks, in Mews or Flexkeeping. An image pasted into a Mews Task description, a photo proof on a Flexkeeping assignment, a photo on a Flexkeeping repair or cleaning flaw: RapidEye reads these too, and checks that the thing the Task says was done matches what the photo shows.

A finding names the space and the spot in it, what kind of problem it is (damage, cleaning, missing item, maintenance), how bad, the before and after photos, the time and a suggested next step. Findings reach the RapidEye dashboard, and a Slack channel or an inbox if you would rather see them there. What happens next in Mews is yours: a Task for maintenance with the finding's photo in the description, a Reason for state when the space goes back to Dirty, a charge on the departed reservation. Photos are where most teams start, not where the product stops. A team that films a walkthrough per space, has a 3D scan of each room type, or wants findings scored against its own inspection standard gets that set up with us on the first call.

How to connect Mews to RapidEye

1. Your Mews property, with spaces and statuses in use. In Mews Operations, the Space status report (main menu, Operations, Space status) lists every space with its status, its assignee and the reservation on it. That list, and the moment a space becomes Inspected, is what RapidEye reads. Nothing in the report needs to change.
2. Room photos from your housekeepers. If your team already photographs rooms, in Flexkeeping or as images on a Mews Task, RapidEye reads those. If not, RapidEye sends a capture link that opens on any phone with no app: a fixed set of angles per space, lights on, taken before the housekeeper sets the status.
3. Add RapidEye as a user in Mews. In Mews Operations, go to User management, then Users, then Add a new user to the property, and add Rapid Eye with the email support@rapideyeinspections.com. Mews sends the invitation; we accept it and email you when the first findings are ready.

Housekeepers keep the Mews app and the swipe they already use. The Space status report keeps its filters, its assignees and its export. The only new thing on the floor is a few photos per space, if they are not taking them already.

How a Mews space status works, from Dirty to Inspected

Checked against Mews's help centre, September 2026.

Mews calls everything a guest can sleep in a space: a room, an apartment, a bed inside a dorm, with parent and child spaces for the last of those. According to Mews's help centre documentation (mews.com), each space carries one housekeeping status at a time, changed from the Space status report in Mews Operations, from the Mews Dashboard, or from the Spaces tab of the Mews app, where a housekeeper taps the space or swipes it and picks the new status. A Reason for state can go with the change and shows up in the Space status report. Changing a status needs the Perform housekeeping permission, and a space has to be Inspected before a reservation can be checked into it. The five statuses, in the colours Mews gives them, and what each one means for the person holding the phone:

• DirtyOrange. Needs attention, not urgent. Set by check-in, check-out, the housekeeping interval, or by hand.The room as the guest left it. Nobody has looked yet.
• CleanBlue. An actionable item waiting for completion. Set by the housekeeper when the clean is done.Someone says it is done. A supervisor is meant to check.
• InspectedGreen. A completed action. Required before check-in.Someone says they looked. The front desk sells the room on this word.
• Out of serviceRed. Urgent; the space cannot be allocated. A minor repair. Stays in availability and does not touch RevPAR.A repair is happening, and there is no photo of what needed fixing.
• Out of orderYellow. A long-term action. A major repair with a start and end; the space leaves inventory and RevPAR moves. Returns to Dirty when the block ends.A supervisor's decision, Mews says. Before and after should exist.

Statuses, colours and their meanings as documented by Mews. The last line in each card is what the status can and cannot tell you on its own.

What Mews does to statuses without anyone touching them

Much of the movement is automatic, and the help centre is precise about it. Check-in and check-out can each set a space to Dirty. The housekeeping interval on the bookable service, one day by default, turns occupied spaces back to Dirty between 04:00 and 05:00, and a setting called Change inspected to clean overnight drops vacant Inspected spaces to Clean in the same window; without it, an Inspected space holds for seven days and then goes Dirty. A vacant space that nobody has touched for seven days goes Dirty too. Moving a checked-in reservation to another space dirties both. An Out of order block turns the space Dirty at its end time. The two changes a person makes on purpose, Clean and Inspected, are the two the whole cycle depends on, and they are the two Mews records only as a status and a name.

The Space status report, and what it remembers

The report at Operations, Space status is the housekeeping office's screen. It filters by service, floor, space category, assignee, status and the reservation on the space (arriving, departed, stay over, vacant, and so on), groups by any of those, shows customer and reservation notes and ordered products, and exports to Excel on a schedule. The Assign spaces to employees form hands out spaces by type, status and floor, one employee per space. Two limits matter for anyone who wants to know what happened in a room last week. Mews documents that filtering the report for a past date does not show historical housekeeping status or assignee; status and assignee always reflect today. And updating an assignee overwrites the previous one with no history, unless the property enables automatic unassignment at midnight, in which case the Action log keeps who was responsible on a given day. The help centre also notes the pattern most housekeeping managers will recognise: on a shift that runs 08:00 to 16:00, the bulk of status changes to Inspected land between 15:00 and 16:00, which is why Mews built the app in the first place.

Where a photo can live in Mews today

Mews acquired Flexkeeping in 2025, and its housekeeping product page now describes that platform as the housekeeping suite, powered by Flexkeeping, a Mews company. So a Mews property has two documented places a room photo can go, and the space status is not one of them.

Objects and their documented behaviour from Mews's help centre. Flexkeeping rows describe the Flexkeeping app; Mews documents a task sync between the two.

Can Mews tell you whether an Inspected space was actually inspected?

Not from the status. Every status in the Mews help centre is either automatic or set by a person with the Perform housekeeping permission, and the report keeps today's status only. A Mews Task can hold an image, but a Task is written about one thing that went wrong, by someone who noticed. Flexkeeping's photo proof is the closest Mews gets, and it proves a task closed with a photo attached; whether anyone looks at that photo, and whether it shows the whole room, is still down to the supervisor. The seven housekeeping and Flexkeeping articles read for this page describe how a status moves, how a task is created and closed and how a photo gets attached; none describes anyone reviewing the photos against the room's previous state, and none describes a photo tied to the space rather than to a task. That is the gap this integration fills. Mews already knows which space just went Inspected and which reservation just left it. RapidEye is the part that looks at every photo from that space, every time, and says what it shows.

Mews integration FAQ