AI condition report review for TurboTenant

Overview

A TurboTenant condition report is a rating somebody typed, with photos beside it if they felt like taking any. The rooms and features come from a template you build once per lease profile, each item is marked Good, Fair, Poor or Not On Site, notes are required on anything below Good, and photos are recommended rather than compulsory. Once it is signed it lives in the account forever, next to the report from the other end of the tenancy. RapidEye reads the property, the unit and the report dates from TurboTenant along with every photo on the condition reports and maintenance requests, and returns a finding for each real difference between them.

How it works with TurboTenant

TurboTenant already produces a photo record at four moments in a tenancy. The checks follow those moments rather than inventing new ones.

• The move-in report. Whoever fills it out, the tenant, you, or the assistant you assigned it to, is establishing the baseline you will be arguing from in a year. RapidEye reads those photos first and builds the reference for the unit: what the bench top looked like, where the blinds were, which appliances were there.
• Periodic inspections. The same template can be sent mid-tenancy. A finding here is worth more than one at move-out, because a slow leak under the sink at month seven is a repair and at month twenty-four it is a floor.
• The move-out report. This is the comparison the whole thing exists for. Each finding names the room, the item, the type of problem, how bad it looks, the move-in photo and the move-out photo, and the dates on both.
• Maintenance request photos. Tenants attach photos when they report an issue, and Maintenance AI prompts them for photos early in the chat. RapidEye reads the request photos, and the before and after photos you attach as notes, so the repair has a record at both ends.
• Work order follow-through. When you send a work order to a pro, what comes back is usually a photo and a message. RapidEye reads that against the photo from the request and tells you whether the thing in the first photo is gone.

Each finding lands in the RapidEye dashboard, and in your inbox if you want the summary emailed. Nothing in TurboTenant changes: you decide whether a finding becomes a maintenance request, a note to the tenant, or a line on the deposit statement. Photos are simply the most common input, not a limit. If your walkthroughs are video, or you have a room-by-room inspection format of your own, or you want the report scoped to one portfolio, that is a setup conversation rather than a limitation.

How to connect TurboTenant to RapidEye

1. The lease profiles you want covered. Condition report templates live inside a lease profile, under the Condition Reports tab. Any lease profile with a template on it can be read; the rest of the account stays out of it.
2. Photos on the reports and requests. Photos are optional in TurboTenant, so RapidEye reads whatever is attached today. Where nobody is uploading, we send a capture link that opens on any phone with no app to install: a fixed set of angles per room, taken during the same walkthrough the report is being filled out on.
3. Add RapidEye as a user. Settings, then Additional Users, then Add User with our name and email. The modal has the details, and you can revoke it from the same screen at any time.

How TurboTenant condition reports work today

Checked against TurboTenant's help centre, September 2026.

TurboTenant is a free platform for independent landlords covering advertising, applications, screening, leases, rent and maintenance, and its condition report is the piece that carries property condition. According to TurboTenant's help centre documentation (turbotenant.com), you build a template once inside a lease profile: name it, customise the spaces to match the rental, and pick the items to be reported on, floors, walls and doors by default, with baseboards, cabinets and anything else you add. When you send it you set a report type and a due date, and choose who fills it in: the tenants, yourself, or someone else by name and email who does not need a TurboTenant account at all. That last option is how assistants and walkthrough helpers get in.

Whoever has it walks the rental and marks every room and feature with one of four ratings.

Progress saves as you go. The tenant signs, you are emailed to approve and sign, and the finished report is stored in your account and in the tenant's Documents tab for download. TurboTenant is explicit that only one person on a lease submits the report, and that any item left without a rating is automatically marked Good on submission. When you assign the report to someone outside TurboTenant you can also choose to have it auto-complete if no issues are found.

Does TurboTenant compare the move-in photos to the move-out photos?

It keeps them, side by side and permanently, which is the harder half. Both reports sit in the same lease profile, both sets of photos are in the account, and TurboTenant's own guidance for landlords is to cross-reference the move-out report against the move-in checklist before charging anyone for anything. What its help centre describes is the template, the ratings, the required notes, the photo uploads, the signatures and the storage. It does not describe software reading one report's photos against the other's and telling you what moved, and neither does anything else a landlord platform ships. That reading is a separate job, and it is the one RapidEye does.

Two identical ratings, and a scorched ring on the counter in the second photo that nobody typed a word about. That is the finding, and it exists in the account already; it is just nobody's job to go looking for it.

What about maintenance requests?

They are the other photo stream, and they are richer than most people expect. A tenant creating a request in the portal picks an issue category, gives it a title of up to fifty characters, writes a description, chooses whether you can enter anytime or need to coordinate a time first, and optionally uploads photos. Maintenance AI, which TurboTenant added to that flow, prompts for photos early in the conversation, rates the request Low, Moderate or High urgency, and hands you the full chat transcript with the photos in it. Requests show as new, open or resolved, they collect notes and attachments that are private until you share them with the tenant, and every one of them stays on the property's Maintenance tab. That is a photographic history of the unit, accumulating quietly between the two condition reports, and RapidEye reads it as part of the same record.

TurboTenant integration FAQ