AI room inspection for Stayntouch

Overview

In Stayntouch, Inspected is the judgement of one supervisor at the end of a shift. The housekeeping module builds the day into task sheets, pushes them to phones, and moves a room from Dirty to Clean to Inspected, with a log tab on each room recording who changed what. The photos Stayntouch keeps are the ones an attendant chose to take of a fault they already spotted. Nothing holds a picture of the finished room. RapidEye reads the room list, the housekeeping status and the task the room sat on, reads the photos your team takes, and returns a finding for each problem so the sign-off has something behind it.

How it works with Stayntouch

Stayntouch splits the day into work types on a task sheet, so the checks follow the same split your board already uses. These are the common cases, not the boundary of the product: RapidEye reads whatever a team documents, photos, a video walkthrough, a 3D scan, and reports against the standard you set.

• Departure cleans. The stay that just ended sits between the last photos of this room and today's. A chipped headboard, a scorched shade, a missing iron comes back as a finding with both photos and the dates between them, which is what a charge needs.
• Stayovers and linen changes. Stayntouch treats the stayover and the linen change as two separate tasks, and a linen task can be skipped or rushed with the guest's things still in the room. RapidEye reads the photo and says whether the linen actually changed.
• Rooms held at Clean. A room can sit at Clean for hours before anyone inspects it. RapidEye reads it the moment the photos land, so the inspector walks the rooms that need a person rather than the next room on the floor.
• Rooms marked Inspected. The status that sells the room. RapidEye either agrees with it or names the one thing that was missed, before a guest is the one who finds it.
• Rooms in and out of service. The log tab records that a room went out of order and came back. RapidEye keeps the photo before the fault and the photo after the repair, so the room has a visual history and not only a status history.

A finding names the room, the spot inside it, the type of problem, how serious it looks, the photos on either side, and a suggested next step. It lands in the RapidEye dashboard, and in a Slack channel or an inbox for the housekeeping office if you want it there. Your manager decides whether the room goes back to Dirty. If your property documents rooms in a way this page does not describe, that is a setup conversation, not a limit.

How to connect Stayntouch to RapidEye

1. A Stayntouch property with its rooms. The rooms and floors your attendants work, as they appear on the Room Status screen. RapidEye follows the same list and the same task sheets, including the employee filter you already use.
2. A source for the room photos. If your attendants photograph rooms on their device, RapidEye reads those. If the only photos are the maintenance ones, RapidEye sends a capture link that opens on any phone, no app to install: a fixed set of angles per room, lights on, taken before the room is marked Clean.
3. A RapidEye user in Stayntouch. Add us from Settings, Hotel and Staff, User Setup, with one role that carries housekeeping access. The connect box on this page has the exact details.

How a room gets to Inspected in Stayntouch

Checked against Stayntouch's help centre and product pages, September 2026.

Stayntouch's housekeeping module is part of the PMS rather than a separate app, and the day is built at Housekeeping and then Task Management, on a Work Management board. According to Stayntouch's help centre documentation (stayntouch.freshdesk.com), unassigned tasks sit in one column and task sheets in another, an auto assign button spreads the work evenly across the sheets, and anything left over is dragged onto a sheet by hand. The board can be filtered by floor, front office status, reservation status, VIP, and arrival or departure time, and the finished sheets can still be printed for properties working on paper. Then the room walks this ladder.

1. DirtyautomaticThe room is Housekeeping's. Stayntouch notes that a room a guest checks into does not go dirty immediately: it flips after end of day, once the guest has actually used the bed and the bathroom.
2. In progressthe attendant taps StartWhile a clean is running, the room status dropdown is greyed out for everyone else, and the same attendant who tapped Start has to be the one who taps Done or the status never reaches the rest of the hotel.Access to Start and Done requires the Floor and Maintenance role.
3. Cleanthe attendant taps DoneThe room becomes visible to everybody again. This is the point where the person with the most to lose from a slow clean is the person declaring it finished.
4. Inspecteda supervisor signs offStayntouch describes the inspector reviewing the room and marking it passed from their own device, with the front desk seeing it available at the same moment across the PMS.One pass, one pair of eyes, no record of what they saw.

Alongside the ladder, statuses can be changed one room at a time from the Work tab, or in bulk by checkbox from the Room Status screen, right up to selecting every room on the page at once. Each room carries a Log tab listing its major changes, so a manager can see that a room went Out of Order, came out of it, and was put back in service, and who did each of those. Everything Stayntouch keeps about the clean is a status, a timestamp, and a name.

Does Stayntouch store photos of a room?

It stores the ones the attendant decided to take. Stayntouch's own housekeeping writing describes photo based maintenance logging: the attendant works a mobile checklist and photographs a maintenance issue from inside the room, and the request routes to the relevant team with a record attached to the room's history, instead of a paper chit sitting at the desk for hours. That is genuinely good, and it is a picture of a problem somebody already noticed.

Stayntouch integration FAQ