AI inspections for Shop-Ware
RapidEye reads the photos and video your technicians attach to inspection items in TechApp and returns a finding for each thing it sees, tied to the vehicle and the repair order.
How a Shop-Ware inspection travelsOverview
Inspection media in Shop-Ware is built to sell the repair, and it is very good at that. A technician marks an inspection item, records a finding, shoots the part with the phone camera and marks up the image, and the service advisor arranges those findings into a Digital Vehicle Experience the customer approves. What nobody has time for is a second pass over the same images: the ones from the car that came in yesterday, the ones from the fleet van that has been here four times, the ones from the vehicle that is about to be handed back. RapidEye reads the photos and video attached to inspection items in Shop-Ware, plus the vehicle and repair order they belong to, and returns a finding for each thing it sees.
How it works with Shop-Ware
The work follows the shape of the repair order, so the checks do too. These are examples rather than a list of everything RapidEye can be pointed at: it reads whatever a team already captures, photos, video walkthroughs, a walkaround someone shoots on their own phone, and reports against whatever standard you tell it matters. If the vehicle you care about or the way your shop documents it is not in this list, it is still a conversation worth having.
- Intake, before a wrench is turned. The scuff on the door was there when the customer dropped it off, or it was not. A walkaround read on arrival gives your advisor a dated set of images of the vehicle as it came in, which is the whole argument, settled before it starts.
- The inspection items themselves. RapidEye reads what the technician attached: rotor faces, tire shoulders, a leaking seal, a cracked boot. The finding names the area, the kind of condition, how bad it looks, and the frame it came from, so an advisor building recommendations has a second opinion sitting next to the first.
- What the photo shows beside the item. A technician shooting a control arm catches a corner of the underbody with it. RapidEye reads the whole frame, which is how a rusted-through subframe or a fresh oil pool on the floor gets seen by someone who was not looking for it.
- Fleet vehicles across visits. The same van, the same plate, eight visits. Every set of inspection photos stays against that vehicle, so a fleet manager asking when a dent appeared gets a date and an image rather than a memory.
- Delivery, before the customer collects. A read on the finished vehicle catches the door edge, the wheel scrape, the fingerprints on the headliner while the car is still yours to fix.
A finding carries the vehicle, the repair order, the area of the vehicle, the type of condition, a severity, the image it came from and a suggested next step. It lands in the RapidEye dashboard, and in a Slack channel or an inbox for whoever wants it. Nothing is written back: your advisor decides whether it becomes a recommendation in Shop-Ware. If you want a specific check, a video format your technicians already shoot, or an inspection standard of your own applied, that is something we set up with you.
How to connect Shop-Ware to RapidEye
- A Shop-Ware account with the repair orders and vehicles you want read. Locations you leave out stay out, which is how most multi-shop operations start.
- The inspection media your technicians already capture. Photos and video attached to inspection items in TechApp. Where a check is passed with no image, a RapidEye capture link opens on any phone, no app to install, and adds a fixed set of angles of the vehicle.
- Add RapidEye as a user. Tell us you run Shop-Ware, add Rapid Eye to the account, and your technicians keep working in TechApp exactly as they do now.
How an inspection travels through Shop-Ware
Checked against Shop-Ware's product documentation, September 2026.
Shop-Ware is a cloud shop management system for independent repair shops and multi-shop operations, and everything in it hangs off the repair order. According to Shop-Ware's product documentation (shop-ware.com), a technician opens TechApp to a My Work screen that lists their assigned repair orders with the RO number, the plate, the year, make, model and color, whether the customer is a fleet account, the due in and due out times, the billed hours and a parts status label. Open an RO and the services, notes, labor items, parts and inspection items are all there. The media enters on the inspection item, and then it moves.
- Swipe an inspection item to a green status without opening it.
- Yellow or red opens the Create Findings screen.
- Images shot on the device camera, with flash and zoom, marked up to show the problem area.
- An icon under the item shows a note or an attachment is there.
- Findings and attachments show under each inspection item in the web view.
- The advisor sets urgency per recommendation and the order the customer sees them in.
- The workflow screen carries status, notes, services, billed hours and percentage of work done.
- Every action is logged against the staff member who took it.
- The inspection report and its photos, in the advisor's order.
- Notes and attachments sit with the recommendation they belong to.
- The customer approves or declines and signs online.
- Shop-Ware publishes an 89 percent work approval rate on this flow.
That is a well-designed chain, and it explains why the media exists in the first place: it is evidence for a sale, aimed at one person, about one visit. The status a technician sets is what decides whether an image is ever taken.
The swipe shortcut is the right design for a technician standing under a lift with oily hands. It also means a green line is a statement of judgement rather than a picture, and it is the checks nobody photographed that later turn into "it was like that when it came in".
Does Shop-Ware keep inspection photos with the vehicle?
Yes, on the repair order. Shop-Ware's product documentation describes findings and attachments living under each inspection item and being visible to service advisors and customers on both the web view and DVX, and its employee management pages describe an activity log covering every action on every repair order. What the documentation does not describe is anything that reads those images: no comparison of this visit's photos against the last visit's, no check that what a technician passed actually looks passable, no report of vehicle condition assembled from the media rather than from the notes. That is not a gap in Shop-Ware, which is a shop management system doing shop management. It is simply work that no one in the shop has the hours to do, and it is the work RapidEye does with the photos your technicians are already taking.
Shop-Ware integration FAQ
Does RapidEye integrate with Shop-Ware?
Yes. RapidEye reads the photos and video your technicians attach to inspection items in TechApp, along with the vehicle and the repair order they belong to, and returns a finding for each thing it sees: where on the vehicle, what kind of condition, how bad it looks, and the frame it came from. Nothing in Shop-Ware changes. The repair order, the inspection items, the findings your technician wrote and the DVX the customer sees stay exactly as your team left them.
Where do the photos come from in Shop-Ware?
From TechApp. Shop-Ware's product documentation describes technicians recording findings on an inspection item and adding images through the device camera, with markup to show the problem area, and those attachments then showing under the inspection item on the web view and in DVX. Those are the images RapidEye reads. Where a check leaves no image at all, a RapidEye capture link can add a fixed set of angles from any phone.
Can RapidEye compare a vehicle to the last time it was in the shop?
That is the point of connecting it. On the first connection RapidEye reads the inspection media already stored against each vehicle and builds a baseline from it. From then on a new inspection is read against that baseline, so a scuff on a bumper that was not there on the previous visit comes back as a change rather than as a fresh opinion.
Will RapidEye change a repair order or an estimate in Shop-Ware?
No. Shop-Ware stays the system of record for every repair order, inspection item, recommendation and estimate. RapidEye reads and reports back. A service advisor decides whether a finding becomes a recommendation, and Shop-Ware's own activity log still shows who did what.
Does this work for a multi-shop operation on Shop-Ware?
Yes, and that is where it earns the most. One shop's inspections can be read by the owner over coffee. Across locations nobody is reading anyone's, and the differences between how two shops document a vehicle are invisible until a customer disputes something. RapidEye applies one standard to every location's inspection media and shows the findings by shop.
What about fleet accounts?
Fleet vehicles are the strongest case. Shop-Ware marks fleet customers on the repair order and keeps multiple contacts on a fleet account, so the same trucks and vans come back to you again and again. RapidEye keeps every visit's photos against the vehicle, so what arrived damaged and what left damaged is a dated record rather than an argument between your advisor and a fleet manager.
Other shop software RapidEye reads
Platforms where a technician's inspection photos land in a repair order or a job.
TekmetricDigital vehicle inspection photos read across every repair order
ShopmonkeyInspection media from the mobile app read per job
AutoLeapInspection photos checked before they reach the customer
Mitchell 1Manager SE repair orders and their attached images
FullbayHeavy-duty truck and trailer photos read per service order
All auto service integrations
Sources
- Shop-Ware product documentation: TechApp, DVX, digital workflow, employee management and fleet managementshop-ware.com
Sources are named at the publisher level and were checked against the publisher's live pages before this page was published.
