AI inspection review for Mitchell 1

Overview

A OneFlow inspection is a record of what a technician decided, and the photos are its evidence. The checklist carries the call, green or yellow or red; the photos and videos carry everything that was in frame when the call was made. Those two are not the same thing, and only one of them gets read twice. RapidEye reads the photos and videos attached to every inspection in Manager SE, together with the vehicle and the repair order they belong to, and returns a finding for each condition it sees in the frame, whether or not an item was marked for it. Manager SE stays the system of record.

How it works with Mitchell 1

Mitchell 1 organizes an inspection into templates, groups and items, so the checks follow the same shape a technician already works in. What follows are examples rather than a boundary: RapidEye reads whatever a shop already documents, photos, walkaround video, annotated images, and returns findings against whatever standard you care about, so if your case is not below, ask.

• The item that was photographed but not flagged. A technician shoots the front brake to prove pad depth. The same frame holds a torn strut boot and a wet inner shoulder on the tire. RapidEye returns those as separate findings against the same vehicle, each with the frame it came from.
• The group that came back all green. Mitchell 1 lets shops set unchecked items to default to green, which is a real time saver in a busy bay. It also means a point that passed and a point nobody reached look identical on the report. The photo behind the group is what separates them.
• Repeat visits on the same VIN. Manager SE keeps history on the vehicle. RapidEye holds the photo set from the last visit beside this one, so a seep that became a leak, or a tire that lost four millimetres since spring, arrives as a change with both frames rather than as a fresh opinion.
• Deferred work that came back through the door. Job View saves declined items for the next visit. When the vehicle returns, RapidEye can say whether this visit's photos still show the condition that was deferred, which is a much easier conversation to have with a customer than a memory of one.
• The photo that will not survive a dispute. Dark, out of focus, framed on nothing, or the same shot reused across three vehicles. Those come back flagged, because a report is only as good as the evidence under it.
• Consistency across advisors and stores. Two technicians can look at the same corrosion and mark it differently. RapidEye applies one standard to every photo set, so you can see where your shop's calls drift.

A finding names the vehicle and repair order, the spot on the car, the type of condition, how severe it looks, the frame it came from and the frame it is being compared against, and a suggested next step. It lands in the RapidEye dashboard, and in a Slack channel or an inbox for your service advisors if you want it there. What happens next is entirely your advisor's call inside Manager SE. If you capture something we have not named here, a walkaround video, a tire tread scan, an inspection format of your own, tell us and we set the checks up around it.

How to connect Mitchell 1 to RapidEye

1. A Manager SE shop running OneFlow Inspections, with the inspection templates you actually use. Templates you built and retired stay retired; RapidEye follows the groups and items your technicians work today.
2. The photos and videos your technicians already take. They are attached to inspection items in Manager SE, so nothing new is captured and no second app goes on the technician's phone. If a service you run has no inspection behind it, a RapidEye capture link opens on any phone, no install, with a fixed set of angles.
3. A short conversation with us. Tell us you run Manager SE, how many bays, and which inspection templates matter. We connect it with your team, and your technicians keep the same tablet and the same routine.

What happens to a photo inside a Mitchell 1 inspection

Checked against Mitchell 1's product documentation, September 2026.

Mitchell 1 has been shop management software for a long time, and Manager SE is where the estimate, the repair order, the parts catalog and the 180-plus reports live. OneFlow Inspections is the multi-point inspection, or MPI, that feeds it. According to Mitchell 1's product documentation (mitchell1.com), a technician works the inspection on a smartphone or tablet, capturing photos, videos and notes on each item, with annotation tools over the images; service advisors are alerted the moment an inspection is completed, findings flow into Job View to be priced, and a branded report goes out by text or email through an Online Authorization Portal where the customer approves or declines item by item. Follow the photo through those hands and you can see exactly where it stops being looked at.

Every stage is doing its job. The point is that no stage in the sequence has the task of asking what else is in the frame, because at each one the photo is supporting a decision that has already been made.

Templates, groups, and the green default

Mitchell 1 says shops can build unlimited customizable inspection templates for different vehicle systems or service types, organizing items into inspection groups with structured checklists and condition-based responses. It also documents an optional setting where technicians mark only problem areas and any unchecked item defaults to green, described as saving time while keeping consistency across inspections. In a bay running fifteen cars before lunch, that setting is the sensible one to switch on.

• GreenEither the item passed, or the item was left unchecked and defaulted. The report shows the same thing for both.
• YellowMitchell 1's example of a concern: worth watching, worth quoting, not urgent today.
• RedMitchell 1's example of critical: the item that carries the estimate and the conversation.

Reading the photos is what separates the two kinds of green, and it is the reason this integration exists at all.

Does Mitchell 1 store the inspection photos, and can anything read them back?

It stores them, and nothing reads them back. Mitchell 1's documentation is explicit that photos, videos and technician notes attach to each inspection item, that images can be annotated with a wide range of tools, and that the annotated media travels to the customer inside the branded report. What none of its product pages describe is a second pass over that media: a way to search it, compare this visit's frames against the last, or ask whether anything in an accepted photo contradicts the checkbox above it. That is not a shortcoming of a shop management system, which is built to price and invoice work accurately, and Manager SE does that with more history behind it than almost anything else in the aftermarket. It is simply an unclaimed job. RapidEye takes that job, and hands the answer back to the advisor who is already in Manager SE.

Mitchell 1 integration FAQ