AI turnover checks for Eviivo

Overview

The Eviivo Cleaning Dashboard is a rota with a feedback channel, not a record of condition. It shows which units are clean and which are not, who is assigned to each one, whether a changeover is coming, whether maintenance is needed and whether an inventory is due, and it gives the housekeeper a phone to answer back from. What it does not carry is an image of the unit at the moment the housekeeper marked it cleaned. RapidEye reads that: the unit list and booking dates come from Eviivo, the photos come from your cleaners, and back comes a finding per unit, dated and attached to the stay that just ended.

How it works with Eviivo

The Cleaning Dashboard already sorts each day into the questions a manager needs answered, and each of those questions has a photographic answer somebody is not currently looking at. The checks follow the dashboard's own columns.

• Which units are clean and which are not. This is the column the whole business runs on and the one with no evidence behind it. RapidEye reads the photos taken just before the housekeeper marks the unit cleaned and reports what a supervisor would have caught: streaks on the shower screen, a bed made over a marked sheet, a bin nobody emptied, a bulb still out, a room the photos skipped entirely.
• Whether a changeover is expected. On a same-day changeover the departure photos and the arrival photos are minutes apart, which is exactly when damage gets missed and exactly when it is cheapest to catch. RapidEye compares the departure set to how the unit looked after the previous clean and places anything new inside the stay that just ended, using the booking dates from Eviivo.
• Whether the unit needs maintenance or repairs. Eviivo lets a housekeeper report an issue in writing. Written reports are a filter: they carry what the cleaner noticed, thought worth mentioning and had time to type at the end of a shift. RapidEye reads the photo instead, which carries the loose grab rail behind the door and the water stain spreading on the ceiling whether or not anybody typed them.
• Whether staff should take an inventory. The dashboard can tell a housekeeper to count. It cannot tell you what they counted. RapidEye learns what a stocked unit looks like at your property and reports the second towel that never came back, the missing remote, the welcome tray that was never reset, the kettle that moved to another unit.
• Guests who arrive and claim the unit was already like this. The photos from the clean before check-in, dated and tied to the Eviivo booking, are the honest answer to that claim, and much easier to send than to argue.

Each finding names the unit, the spot, the kind of problem, how serious it is, the before and after frames, and a suggested next step. It arrives in the RapidEye dashboard, and in an inbox or a Slack channel if you want it there. What happens next in Eviivo is entirely yours. And photos are simply the easiest place to begin: managers who would rather have cleaners film a walkthrough, or who hold 3D scans of their units, or who want findings scored against their own inspection form, get that set up with us at the start.

How to connect Eviivo to RapidEye

1. Your units on the Cleaning Dashboard. The rooms and units that appear on your Eviivo Cleaning Dashboard are the ones RapidEye checks. Whatever your cleaning rules already decide about when and how often a unit is cleaned stays exactly as it is.
2. Where the changeover photos come from. Eviivo's housekeeping role is documented as marking a room cleaned and adding notes, not as attaching images, so RapidEye sends a capture link that opens on any phone with nothing to install: a fixed set of angles per room, lights on, taken before the room is marked as cleaned. If your cleaners already photograph units in another app or a group chat, RapidEye reads those instead.
3. Add RapidEye as a user. Eviivo supports multi-user access controls for internal and external users, secured by role, team and property set. Add Rapid Eye at support@rapideyeinspections.com with a housekeeping role across the properties you want checked. RapidEye needs to see the units and the dates and nothing financial.

Your cleaners keep the same dashboard, the same instructions and the same routine, plus a few photos before they mark the unit cleaned.

What the Eviivo Cleaning Dashboard records, and what it does not

Checked against Eviivo's product documentation, September 2026.

Eviivo Suite is a booking and property platform used by small hotels, bed and breakfasts, campgrounds and vacation rental managers, and cleaning has its own screen inside it. According to Eviivo's product documentation (eviivo.com), the Cleaning Dashboard is a virtual cleaning calendar for coordinating or assigning housekeeping and maintenance tasks straight from the Suite, it is included with Performance Manager and Owner Manager, and it is designed to be customised with your own columns, cleaning codes among them, and pinned to a wall. It answers six questions at a glance: which units are clean, whether guests are in house or arriving or leaving, whether a changeover is coming, who is assigned, whether maintenance is needed, and whether an inventory is due. Eviivo's automation layer sits behind it, letting you set rules for when, how often and under what circumstances rooms get cleaned, then issuing the instructions and alerts for you.

The most useful thing Eviivo publishes about it, though, is the split of what each role can do. It is unusually specific, and reading the two lists next to each other shows exactly where the evidence stops.

Everything in the right-hand list is the cleaner's account of the clean.Instructions go out, the room comes back marked cleaned, and a note may or may not come with it. That is a well-designed loop for coordination, and it is the wrong kind of evidence for condition, because the person reporting is the person being reported on. RapidEye adds the missing input on the left of that loop: the room itself, photographed, read against how it looked last time.

Role capabilities as documented by Eviivo. The paragraph below the two lists is the integration's argument, not Eviivo's.

Does Eviivo hold photos of a clean?

Its documentation describes notes, not images. Across the Cleaning Dashboard page, the operations automation page and the mobile app page, the housekeeping feedback route Eviivo names is written: notes, reported issues, alerts, statuses in real time. The eviivo Mobile page describes the dashboard as a way to check task statuses in real time without having to run around, which is the honest version of what a status can do for you. Elsewhere in the Suite, photos are clearly a first-class object, since the Channel Manager syncs photos, descriptions and amenities out to every OTA. They are marketing photos of what the unit should look like. Nothing in the documentation connects them to what a unit looked like this Saturday afternoon. That gap is not a fault in Eviivo; a booking platform's job is the booking. It is simply the reason a manager running thirty changeovers on a Saturday still has no idea which of the thirty needed a second look, and it is the part the integration fills.

Eviivo integration FAQ