AI inspections for CareDocs

Overview

CareDocs is the record of care, not a record of the building. It holds assessments, care plans, daily records, events, Actions, home forms and an audit trail with a name and a time stamp on every entry, and it does that job thoroughly enough that a manager can walk into an inspection with the evidence in one place. What no care record is built to hold is the state of the carpet in room 12, the chipped skirting on the first-floor corridor, or the shower seat that has worked loose since March. RapidEye reads the room and service user list from CareDocs and the photos your team takes on a room check, and returns a finding per room with the photos behind it.

How it works with CareDocs

A home already walks its building several times a day. Somebody checks a room before a new resident moves in, somebody walks the corridors at night, maintenance does its rounds, and a manager does a walk before a visit. RapidEye attaches to those rounds, reads the photos taken on them, and returns what the photos show against the standard you set for your home.

• Room readiness before a move-in. The room a family sees first. Photos of it come back with the marks on the wall, the missing drawer handle, the curtain hanging off two hooks and the bulb that was not switched on when the photo was taken.
• Housekeeping and the daily round. A bathroom that was signed as done but has a stained grout line, a bin not emptied, a hoist sling left on the floor. The finding names the room and the spot, so the corridor conversation is short.
• Environment and safety walks. Trip hazards, a fire door propped, a radiator cover coming away, a handrail with movement in it. Findings of this kind come back as their own group so a maintenance lead can work down the list.
• Equipment and fittings over time. Beds, hoists, chairs, wet-room fittings. RapidEye compares this month's photo of the same object with the last one and says what has changed, which is the part nobody can hold in their head across sixty rooms.
• Refurbishment and contractor work. The room before the decorator, the room after. A dated pair of photos settles what was done and what was not, without anybody driving over to look.

Each finding names the home, the room, the spot, the kind of problem, how serious it is, the photos behind it and a suggested next step. It lands in the RapidEye dashboard, and in an inbox for the home manager if you want it there. What happens next is a person's decision: whether it becomes an Action in CareDocs, a call to a contractor, or nothing at all. And if what your team captures is not photos but video walkthroughs, 3D scans or an inspection format of your own, tell us and we set the checks up around that instead.

How to connect CareDocs to RapidEye

1. Your CareDocs account. A CareDocs account with your rooms and the people in them, on Desktop or the Cloud Portal. Communal spaces you want checked, the lounge, the dining room, the corridors, the bathrooms, get added to the room list as places rather than bedrooms.
2. Where the room photos come from. If your team already photographs rooms in a maintenance or housekeeping app, RapidEye reads those. If not, RapidEye sends a capture link that opens on any phone with no app to install: a fixed set of angles per room, lights on, taken on the round somebody already walks.
3. Add RapidEye to the account. Tell us you run CareDocs and which homes are in scope, and add RapidEye as a user on the account. The Connect window on this page carries the exact name and email. Your care staff carry on recording care exactly as they do now.

What a CareDocs record actually holds

Checked against CareDocs's own product and release documentation, September 2026.

CareDocs is a digital social care record system used by residential, nursing, supported living and domiciliary providers, and it has been in the market for over eighteen years. According to CareDocs's own product documentation (caredocs.co.uk), the system is deliberately not template-locked: assessments, care plans, interventions and dashboards are built to match how a given service works, in the words that service's staff already use. The layers below are how the record stacks up, and reading them in a row makes clear what the building is and is not represented by.

Does CareDocs hold a photographic record of each room?

Not in the way a building needs. CareDocs describes images in the context of the person: body maps, notes and images, used to record and communicate a concern about a service user, which is exactly the right place for them. What its documentation describes against the home is the form, and a form is an answer. The IPC self assessment audit tells you somebody assessed infection prevention standards; it does not show you the shower room they were standing in. So the environment side of the record is as good as the eye and the honesty of whoever filled it in on the day, and it stays that way whether the home has six rooms or ninety.

That is what the integration adds, and only that. RapidEye reads what the camera saw, room by room, against the standard your home has set, and hands the manager a list that is already sorted by how much it matters. CareDocs keeps doing what it does well, which is holding the care record and proving who wrote what.

CareDocs integration FAQ