AI inspections for Person Centred Software

Overview

Person Centred Software evidences care; the building is a separate record. mCare, its digital care planning system, holds care plans, risk assessments, charts and notes recorded as the care happens, and the Maintenance Management tool holds jobs, cleaning schedules and room changes with the reporting that goes with them. Between them they show that a job was raised, assigned and closed. What neither is built to show is the condition of the room on the day. RapidEye reads the photos your team already takes of bedrooms, en suites, bathrooms and communal areas, and returns a finding per issue: damage, a missed clean, a missing item, or an environmental hazard such as a blocked corridor or a rail working loose.

How it works with Person Centred Software

The Maintenance Management tool already organises the building side of the home into requests, cleaning schedules, room changes and reports, so the checks follow the same shapes. A photo is read against what that room normally looks like, which RapidEye learns from the photo history you already hold.

• Maintenance requests. A carer raises a job for a wardrobe door that will not shut. RapidEye reads the photo of the wardrobe and the photo taken after the visit, and returns a finding with both, so the closed job has a before and an after rather than a tick.
• Cleaning schedules. Recurring cleans for bedrooms, en suites, dining rooms and lounges are set up as schedules. RapidEye reads the photos from a completed clean and flags the shower screen that was not touched, the bin that was not emptied, the commode left in the corner.
• Room changes. When a room is turned around between residents, the photos from before the previous resident moved in and the photos from today sit either side of the whole occupancy. Marked walls, a chipped door frame, missing furniture and a fitting that has walked to another room all come back named.
• Environment and safety walks. Whoever walks the corridors at night photographs what they pass. RapidEye flags a fire door propped, a walking frame left in a doorway, a spill, a grab rail pulling away from the tiles, a bulb out over a stairwell.
• Communal areas and the front of house. Families judge the home from the lounge, the garden furniture and the entrance. Those photos get read on the same standard as the bedrooms.

Every finding names the room, the spot in it, the kind of problem, how serious it is, the photos either side and a suggested next step. It lands in the RapidEye dashboard, and in an inbox or a Slack channel for the home manager if you want one. What happens next is yours: you decide whether to raise a job in Person Centred Software, and nothing in it moves unless a person moves it. If your teams capture something other than stills, a phone video walk of a corridor, a 3D scan of a refurbished wing, or an environment check you designed yourself, that is a setup conversation rather than a limit.

How to connect Person Centred Software to RapidEye

1. Your homes and rooms. A Person Centred Software account and the list of homes, floors and rooms you want covered. Areas nobody photographs, such as plant rooms and lofts, stay out unless you ask for them.
2. Where the photos come from. Person Centred Software's Maintenance Management tool documentation does not describe attaching photos to a job, so RapidEye sends a capture link that opens on any phone with no app to install. A fixed set of angles per room, lights on. A team that already captures room photos in another tool keeps doing that, and RapidEye reads that stream.
3. A conversation with us. Tell us you run Person Centred Software and how many homes. We set it up with your team. Carers keep using mCare in exactly the same way.

The Maintenance Management tool, and what a job record can tell you

Checked against Person Centred Software's product and resource pages, September 2026.

Person Centred Software is a Guildford based supplier whose Connected Care platform spans care planning, medication management, wellbeing and activities, digital reception and the building. According to Person Centred Software's product documentation (personcentredsoftware.com), the Maintenance Management tool exists so staff and maintenance teams can manage all maintenance jobs in one place, including recording cleaning schedules and room changes, and it lists raising a request by mobile app or QR code, viewing, assigning and managing requests for admins and users, dashboards and extensive reporting, supplier management and a preventative maintenance register. There is a field app for it too: the PCS Care Home Maintenance app, published by Ecaret Solutions and offered exclusively to Person Centred Software customers, covers day to day jobs, preventative maintenance, assets and suppliers.

The four stages are drawn from Person Centred Software's own descriptions of the tool. The lines about photos are what RapidEye adds, not features of the tool.

The value of that record is real and it is the thing inspectors ask for. Person Centred Software's own writing on Regulation 15 is explicit about it: the regulator expects premises to be clean, suitable for their purpose and maintained, and equipment to be clean, suitable, maintained, stored securely and used properly, and the tool lets a manager show maintenance logs, safety inspection reports and proof of repairs when an inspector visits. A record like that answers whether the home is on top of its jobs.

Can you attach a photo to a maintenance job in Person Centred Software?

Not in what the documentation describes. The product page for the Maintenance Management tool, its Australian equivalent for maintenance and asset management, and the resource articles on care home maintenance checklists and Regulation 15 all describe requests, schedules, assignment, suppliers, notifications, dashboards and reporting, and none of them describes attaching an image to a job or a cleaning schedule. That is not a shortcoming of a care management system: the photos of a wardrobe door or a stained carpet are typically taken on a personal phone and never leave it, which is a habit of the workflow rather than anything the software asked for. It does mean that the strongest evidence of condition in a care home, the picture, is usually the one thing not in any system. That is the half RapidEye supplies, and it supplies it without asking mCare to change.

Person Centred Software integration FAQ