AI cleaning inspection for ResortCleaning

Overview

A ResortCleaning inspection is a person's Pass or Fail on a list of items; the photos on the appointment are the only record of what the unit actually looked like. ResortCleaning gives an operator more of that record than most platforms do. Housekeepers check in and out of an appointment in the mobile app, work a service checklist that can require a photo upload on any item you choose, and every photo they take is time-stamped. Inspectors work a separate weighted template, pass or fail each item, attach their own notes and photos, and can send a callback. What none of that does is look at the pictures on the appointments nobody inspected. RapidEye reads those photos, along with the property, the service, the dates and who was assigned, and returns one finding per problem: new damage, cleaning that was missed, an item that is gone, with the earlier photo of the same spot beside it.

How it works with ResortCleaning

ResortCleaning is built around the appointment: a service on a property, on a date, assigned to a housekeeper, optionally tagged for an inspection. Everything a manager wants to know sits somewhere in that record, and most of it is a photo. Here is each place a photo lands in ResortCleaning and what RapidEye returns from it. These are examples rather than edges: RapidEye reads whatever documentation your team already produces and reports against whatever standard you set, so if the thing you care about is not in this list, it is worth asking about.

• Property Photos, uploaded on the property record. ResortCleaning has you add photos to a property so the team can see exactly how the unit should look. That is a written-down standard, and RapidEye treats it as one: the couch that belongs against the far wall, the four towels on the rack, the tea kit on the counter. When the appointment photo disagrees with the property photo, that is a finding, not a memory test for the housekeeper.
• Appointment photos, taken in the housekeeper app. Time-stamped, tied to the eight digit appointment number, taken by the person who was there. RapidEye reads them against the last known state of the same spot in the same unit, so a scratch that was already on the dresser last month is not charged to this guest and a new one is. A room the photo set skips entirely is reported too, because a missing room is the quietest way a missed clean survives.
• Service checklist items, especially the ones set to require a photo. The checklist is where you already decided which items matter enough to demand proof. RapidEye does not read the tick, it reads the photo the tick refers to: oven cleaned, ticked, with an after photo showing the racks still greasy, comes back as a cleaning finding against that appointment.
• Inspection items, notes and photos. Where an inspector did go out, their photos are read the same way as everyone else's, so a failed item comes with a second opinion on why it failed and a record you can put in front of an owner.
• Callback appointments. A callback is a housekeeper sent back to fix specific items. The photos from the return visit are read against the photos that triggered it, so you can see whether the callback actually resolved the thing it was issued for.
• Maintenance and work order photos. Photos attached to non-cleaning services get the same reading, which is how a loose railing, a water stain spreading across a ceiling or a cracked pane gets caught on the day it was photographed rather than the day a guest writes about it.

A finding names the property and the room, what kind of problem it is, how serious it looks, the two photos that show it, and a suggested next step. It shows up in the RapidEye dashboard, and can be routed to Slack or an inbox. What happens next in ResortCleaning is entirely yours: a callback, a note on the appointment, a line on the owner invoice, a mark against the grade. And if your team walks the unit on video, or has 3D scans, or wants findings scored against an inspection form of your own design, that is something we set up with you rather than something the product rules out.

How to connect ResortCleaning to RapidEye

1. Confirm the properties and services you want read. In ResortCleaning, Properties and Price Config is where each property carries its services and its inspection settings. Tell us which properties and which services to cover; departure cleans are the usual starting point, and deep cleans, mid-stays and maintenance can follow.
2. Decide where the photos come from. Your housekeepers already take time-stamped photos on the appointment in the app, and those are what RapidEye reads. If a service does not collect photos yet, the cleanest fix is inside ResortCleaning: set a photo upload as required on the service checklist items that matter. If you would rather not touch the checklist, a RapidEye capture link goes on the appointment instead, and it opens on any phone with nothing to install and a fixed set of angles per room.
3. Add RapidEye as a staff member. Staff, then View, then Add Staff, ticked as a Supervisor, with the regions and areas you want covered. The modal has the exact fields.

That is the whole setup. Housekeepers keep the same username, the same app and the same appointment steps, your inspectors keep their templates, and nothing on the schedule changes.

The ResortCleaning inspection, from template to callback

Checked against ResortCleaning's help centre, September 2026.

According to ResortCleaning's help centre documentation (resortcleaning.com), inspections are an account feature you switch on under My Account and Additional Features, and they exist for the case where a separate person inspects after the cleaner has checked out. You build an inspection template out of categories and items, give each item a weight so the inspection produces a score, and attach notes and photos to items so the inspector knows what to look at. Templates are applied per property and per service on the Price Config page. Tick the box for every service and you get an inspection on every appointment; leave it unticked and you inspect only what you choose to tag. One detail matters more than it looks: when an inspection is scheduled, the housekeeper cannot complete the appointment. The inspector closes it.

The inspector's own app is a queue, and the queue is the honest picture of where the work sits.

Queue categories as documented by ResortCleaning. The right column is what RapidEye does at each stage.

Inside a scheduled inspection, the inspector opens the checklist and can pass or fail each item, add notes and photos, report an issue where maintenance is needed, and either mark the inspection complete or issue a callback that sends the housekeeper back to named items. ResortCleaning is careful about a case operators run into constantly: an inspector who fixes the problem themselves can still fail the item and still complete the inspection, so the grade reflects what was found even though nobody was sent back. That is a well-designed system for recording a judgement. It is not a system that produces the judgement.

Who can actually see the photos your housekeepers take?

This is the part most operators discover late, and it decides which account RapidEye should be added to. In ResortCleaning, a photo a cleaning company adds to an appointment is not automatically visible to the property manager. The help centre documents two paths for that: share each photo by hand from the appointment's photo view, or turn on Auto Share Notes and Photos under Settings and My Account, which can then be switched on or off per property in Properties Config.

The documented path a photo takes between accounts. RapidEye reads whatever the account it is added to can see, which is why the cleaning company account usually gives the fuller picture.

Can ResortCleaning tell you whether the unit was actually guest-ready?

Only where a person went and looked. Every readiness signal in the product traces back to a human action: the housekeeper's check out, the inspector's pass or fail, the score that follows from item weights you set, the housekeeper grade, and the Ready and Not Ready icons on the Unit Status View, which turn on whether the cleaning and the inspection are marked complete rather than on what the unit looks like. ResortCleaning's own documentation is straightforward about this; it describes inspections as what happens when a separate person inspects after the cleaner has checked out, and geolocation confirms the area a housekeeper checked in from rather than the state of the room. Meanwhile the photos are already there, time-stamped, on every appointment, including all the ones nobody had the hours to inspect. RapidEye is the part that opens them, every time, and tells you what they show.

ResortCleaning integration FAQ