AI turnover inspection for Doinn

Overview

Doinn's job summary proves a service happened. It does not tell you what the photos in it show. Doinn dispatches cleaning and maintenance services against your PMS reservations, walks the worker through a checklist in the Doinn app, and closes the service into a job summary carrying the checklist result, the duration, the notes and the photos, each with a date and time stamp that cannot be edited. That is a complete record of the work and a genuinely good one. It is still a record a person has to open, one service at a time, on the day of the week when nobody has time to. RapidEye reads the photos on every job summary in the account, compares each spot to how it looked the last time it was photographed, and reports the services worth a manager's attention.

How it works with Doinn

Doinn already organises the work into services with a type, a property, a checklist and an assignee, so the checks follow the same shape. What is below is a sample of the questions operators ask us most, not a list of the only things that can be asked.

• Turnover cleanings. The guest's whole stay sits between the photos on the last job summary and the photos on this one. A scorched worktop, a chipped basin or a headboard scuffed through the paint comes back as a finding with the earlier photo of that exact spot beside the new one, and the reservation that ran between them.
• Checklist items with a photo attached. Doinn lets you build checklists with conditional logic and require an item before the service can close. RapidEye reads the photograph the worker attached to that required item and says whether it shows what the item asked for, which is the half a tick box cannot cover.
• Mid-stay cleanings and linen changes. Doinn schedules these on their own cadence. The photo from a mid-stay service is where a bed that was not stripped, a bin left full or a bathroom that was skipped shows up while the guest is still in the property and something can be done.
• Issue tickets. Doinn's tickets already carry categories for missing items, damages and generic issues. RapidEye works the other direction: it finds the missing lamp, the second crock pot that appeared, the broken blind slat in a photo where nobody opened a ticket, and hands your coordinator the evidence to open one.
• Job summaries you share with owners. Doinn can share a job summary as a link to a customer or owner. Knowing what is in the photos before that link goes out is the difference between sending proof and sending a surprise.
• Properties with more than one provider. Doinn lets you onboard outside cleaning companies and keep them scoped to their own jobs. Findings roll up by property and by the worker the service was dispatched to, so a pattern in one crew shows up as a pattern rather than as an argument.

Every finding names the property, the room, the spot, the type of problem, how serious it looks, the two photos that prove it, and a suggested next step. Findings land in the RapidEye dashboard, and in a Slack channel or a shared inbox if your operations team wants them there. What happens next inside Doinn, whether that is reopening a service, raising a ticket or adjusting a score, is entirely your call. And if the input is not photographs at all, a video walkthrough, a 3D scan or an inspection format your company already uses, that is something we set up with you rather than a reason the answer is no.

How to connect Doinn to RapidEye

1. A Doinn account with your properties in it. Doinn creates services automatically from PMS reservation data or from recurring dates, so what matters is that the properties you clean are already in the account and a service carries the property it belongs to.
2. The photo step your workers already complete. Doinn prompts for photos and notes before a service can move to Done, and those photos are what RapidEye reads. Consistency helps more than volume: the same handful of angles per room, lights on, every time. If a crew skips the step today, RapidEye can supply a capture link that opens in any phone browser with nothing to install.
3. Invite RapidEye as a member. Doinn adds people from the People tab, with a role chosen at the moment of invitation. The modal has the exact path and the address to use.

What a Doinn service carries by the time it says Done

Checked against Doinn's help centre and product pages, September 2026.

Doinn is a property operations platform for short-term rental managers and the cleaning companies that serve them, and the service is its unit of work. According to Doinn's help centre documentation (doinn.co), a service that is scheduled and ready shows as confirmed, moves to on going when the worker starts it in the Doinn Operations App, and can only reach done after two prompts: the app first reminds the worker that a checklist is attached and must be completed, then asks for photos and notes. The moment it turns done, Doinn generates the job summary. Here is what that record holds.

Doinn's own product pages call the timestamped image its quality assurance seal, and the claim they make for it is precise and fair: proof of the property's condition at the time of service, enough to settle a damage dispute. That is an evidence claim, not an inspection claim. The photograph is admissible. Nobody has looked at it.

Who in a Doinn account can see the photos at all?

Fewer people than you would guess, and that is by design. Doinn's help centre documentation (doinn.co) sets out a role per member, chosen from the Role menu when the member is created, and each role draws a different line around the operation.

• Account ownerThe highest level of account settings, full access, and the ability to add other account owners.
• AdminAccess to all features, and can add other admins, managers and coordinators.
• ManagerProperties, checklists, integrations, automations, reservations, reports and issues. Cannot dispatch jobs to service workers.
• Operation representativeThe manager's permissions without access to financial information such as reports or invoices.
• CoordinatorThe field side: dispatching jobs, catalogues, teams, assigning properties and workers, inviting customers.
• SupervisorThe coordinator's permissions minus catalogues, customers and financials. Doinn's own example for this role is a pre-inspection manager.
• Service workerOnly the properties and jobs sent to them, through the Doinn app, plus checklist items, service notes and messaging.

Read that ladder next to a Saturday of same-day turnovers and the shape of the problem is obvious. The people with the authority to act on a bad photo are the ones furthest from it, the person who took it sees only their own job, and the supervisor in the middle is driving between properties. RapidEye sits where the ladder does not reach: it reads every job summary in the account regardless of who was going to open it, and puts the handful that matter in front of the person who can do something about them.

Does Doinn check the photos it collects?

It checks that they exist. Doinn's product and help pages describe mandatory checklist items, a prompt for photos before a service can close, the un-editable date and time stamp, a 1 to 10 score a human enters afterwards, and analytics that surface which properties generate the most issues. Those are completeness and process controls, and they work. None of the pages describes anything that reads the contents of an image and says whether the room is clean, whether an item is missing, or whether something is damaged that was not damaged before. That judgment is still a person scrolling a gallery, and it is the one thing that does not scale with the portfolio. That is what the integration adds.

Doinn integration FAQ