AI cleaning inspection for Turno

Overview

A Turno project already collects the evidence; what it does not do is look at it. Turno generates a cleaning project from each booking, the cleaner works it in the Turno for Cleaners app, checks off the checklist, fills in inventory, reports problems and adds cleaning images, and taps Complete Project. The host side then holds the checked items, the photos with their timestamps, a Certificate of Verification for those photos, and a quality control mark that a person sets by hand. Nothing in Turno reads the photos for what they show. RapidEye does: it takes the cleaning images and checklist photos from each completed project, together with the property, project type, date and teammate, and returns one finding per problem, with the earlier photo of the same spot beside the new one.

How it works with Turno

Turno organises the turnover as a project with parts the cleaner fills in after tapping start: the checklist, the inventory, problem reports, notes and cleaning images. Each part is a place a photo can land, and each photo is something RapidEye reads once the project is completed.

• Checklist items with require photo documentation. These are the richest input Turno produces, because every photo arrives labelled with the item it was taken for and, if you added one, the guiding image of how that spot should look. RapidEye reads the item photo against both the guiding image and the last photo of the same item at that property. A hypothetical example: the item "Stage living room, remotes on the console" is checked off with a photo, and the finding that comes back is that the throw is missing from the sofa and the console holds one remote where the guiding image shows two.
• Cleaning images added to the project itself. Turno's cleaner guidance suggests adding pictures of the work to every project, and many teams upload a general set from each room rather than item by item. RapidEye reads these as a walkthrough: a new stain on the bedroom carpet, a scorch mark on the kitchen counter, a door that no longer sits flush, each returned with the earlier photo of the same spot so you can see when it changed.
• The rooms that have no photo at all. A module in the checklist with items checked but no photo behind them, or a set of cleaning images that never enters the second bathroom, is itself a finding. The most common way a missed room stays hidden is that nobody photographs it, and RapidEye tells you which room that was.
• Problem reports and their photos. When a cleaner reports a property problem with photos, Turno notifies you. RapidEye reads those photos too, and adds what the report did not say: whether the damage appears in earlier projects at that property (so it predates this guest) or shows up for the first time in this one.
• Inventory counts, checked against the picture. Turno's inventory is a number or a level the cleaner types in, precise or estimate. Where a checklist item photo shows the linen closet or the coffee station, RapidEye compares what is visible with what was reported, and flags the shelf that reads full in the count and empty in the photo.
• Inspection projects, if you run them. Turno can generate an inspection project alongside every cleaning project for a property, assigned to a teammate with the inspection role. Those carry their own checklist and photos, and RapidEye reads them the same way, so the inspector's set and the cleaner's set are checked against each other.

Each finding names the property, the room or spot, the kind of problem, a severity, the earlier and current photos, and a suggested next step. It lands in the RapidEye dashboard and, if you want, in a Slack channel or an inbox. Turno stays the record: RapidEye does not check items, mark quality control, assign problems or touch payments. Whether a Fail goes on the project, a property problem gets created, or a maintenance project goes to a teammate is your decision. If your team documents turnovers differently, with video walkthroughs, an inspection format of your own, or photos that live outside Turno, that is something we set up with you rather than a limit of the product.

How to connect Turno to RapidEye

1. A Turno host account with cleaning projects. Your properties generate cleaning projects from the synced booking calendar, with the teammates who clean them added to each property. RapidEye covers the properties you choose; a property you leave out is not read.
2. Photos on the project. Your cleaners already add cleaning images in the Turno for Cleaners app, and any checklist item with require photo documentation switched on carries a photo per item. Those are what RapidEye reads. If a property has no photo history yet, RapidEye can supply a capture link that opens on any phone, no app to install, until the Turno photos build up.
3. Invite RapidEye as a co-host. Under My Team in Turno, open the Co-hosts tab and invite support@rapideyeinspections.com with the Co-host role, selecting the properties to cover. The Connect button above has the exact details. We accept the invite and email you when the first findings are ready.

What a completed Turno project holds, and what each part can prove

Checked against Turno's help centre, September 2026.

Turno is a cleaning scheduling platform and cleaner marketplace for short-term rentals, with a Turno for Hosts app and a Turno for Cleaners app. According to Turno's help centre documentation (turno.com), a project is created from a booking or by hand, offered to the property's primary teammates first and its backups after, and once accepted appears on the cleaner's schedule. Starting it cannot be undone. Only after the cleaner taps start do the checklist and inventory appear, along with the options to report a problem, leave a note and add cleaning images. Completing the project confirms it on both apps and, for marketplace and auto-pay connections, triggers payment. The card below is what you see when you open that completed project's details from the Schedule or Project List, part by part.

Parts of the project details panel as documented by Turno. The shaded row is the one RapidEye works from.

The marks Turno puts on a project

On the host Schedule, Turno shows a project's state as icons on its bubble. The ones that matter for condition are set by people: In progress and Completed by the cleaner, the quality control shields by you, the problem triangle by whoever reported it.

A selection of the schedule icons documented in Turno's help centre; the colours on the shields and the triangle are Turno's own meanings, not decoration.

Does Turno review the photos, or just store them?

It stores them, and stores them well. Turno's checklist article documents the require photo documentation option, its project report article documents where cleaning images appear and how to download them, its schedule article lists images among the project details, and the Certificate of Verification proves each photo's timestamp for a dispute on a booking platform. The Quality Center goes a step further for Airbnb-integrated hosts, tying guest cleanliness ratings to the cleaner who did each project, which tells you after the review lands which cleaner it lands on. None of those pages describes Turno, or anyone at Turno, looking inside a photo to say whether the counter is clean, the lamp is where the guiding image put it, or the sofa has a new burn. The quality control setting is explicit that it is for record only, and the spreadsheet project reports do not include checklist data at all. So a Completed project in Turno with forty photos on it is a well-documented statement by the cleaner. RapidEye is the part that opens the forty photos, every time, and tells you what they show.

Turno integration FAQ