AI room inspection for Netsmart communities

Overview

The myUnity resident record follows a person through a community; it does not follow a room. Netsmart built myUnity as a single electronic health record spanning independent living, assisted living, memory care, skilled nursing and life plan communities, so when someone moves from one level of care to another the chart moves with them instead of starting again. That is the hard problem in senior living software and Netsmart solved it well. The room the person left behind is a different question, answered by a housekeeper, a maintenance lead or a manager with a phone, and those photos sit in a folder nobody reads. RapidEye reads them, files each finding against the room rather than the resident, and returns what changed since the last time that room was photographed.

How it works with Netsmart

myUnity gives the integration the two things it needs to file a finding correctly: which rooms exist, and what level of care each one sits in. The photos come from the building side of your operation, and the checks follow the walks your teams already do.

• Room readiness after a move-out. A room is stripped and made ready for the next resident, often against a waiting list. RapidEye compares today's photos with the room as it was photographed before the tenancy, and returns the scuffed skirting, the missing chair, the stained carpet and the hole where a grab rail came off, each with both frames.
• Housekeeping rounds. A daily or weekly clean is documented by a person who is also doing the cleaning. RapidEye reads the photos for what the round is meant to have covered: the bathroom that was not touched, the bin left full, the bulb out over the sink.
• Maintenance work, before and after. A photo when the job is raised and a photo when it is closed turns a closed work order into a repair with proof. Where a photo shows the same crack widening across three months, that is a finding about the building rather than about the job.
• Environment of care and safety rounds. Corridors, stairwells, fire doors, handrails, exit routes, laundry rooms and dining rooms. RapidEye returns hazards it can see: a blocked exit route, a trailing cable, a wet floor with no sign, a handrail off the wall.
• Level of care transitions inside the building. When a resident moves from assisted living to skilled nursing, myUnity keeps one record and two rooms change hands on the same day. RapidEye reads both, so the room being left and the room being taken up are each signed off on evidence.

A finding names the room and the spot in it, the kind of problem, how serious it is, the earlier and current photos, and a suggested next step. It lands in the RapidEye dashboard and, if you want, an inbox or Slack channel for the maintenance and housekeeping leads. What happens in Netsmart afterwards is entirely yours. Photos are the common case, not the limit: teams that film a walkthrough on the phone, hold 3D scans of their units, or want findings scored against their own environment-of-care form get that set up with us.

How to connect Netsmart to RapidEye

1. The room list from myUnity. Bring the rooms and units your community runs, with the level of care each one sits in. Findings are filed against that list, so a finding names a room and never a resident.
2. Where the room photos come from. myUnity is a clinical record and holds no room condition photos, so the photos come from your building teams: a housekeeper's or maintenance lead's phone, a shared folder, a work order system. If nobody photographs rooms yet, a RapidEye capture link opens in any phone browser with nothing to install, and asks for a fixed set of angles per room.
3. Access for RapidEye. Tell us you run Netsmart and which communities are in scope. Netsmart does not document a self-serve way to add an outside user, so we arrange access with your team and your Netsmart contact. Care staff install nothing and change nothing about their day.

What the myUnity resident record holds, and what holds the room

Checked against Netsmart's senior living product documentation, September 2026.

Netsmart describes myUnity as a single resident record for all senior living care settings. According to Netsmart's own senior living documentation (ntst.com), that record spans life plan communities, independent and assisted living, memory care, skilled nursing, home health, hospice, private duty and adult day care, so a resident moving between levels keeps one chart rather than starting a new one. Netsmart names the pieces around it as well: electronic prescribing and an eMAR, role-based views configured per role, documentation from any web-enabled device at the bedside, a quality assurance workflow with defined queues where reviewers flag notes and clinicians answer the remarks, business intelligence dashboards, and CareConnect for exchanging referrals and records with hospitals and health information exchanges. Everything in that list is organised around a person.

Left, the record Netsmart maintains, from its senior living and myUnity pages. Right, the questions asked about the same building by housekeeping, maintenance, families and surveyors.

Which settings does myUnity cover?

All of them, in one record. Netsmart lists the settings explicitly, and a community running several of them is the case myUnity is built around.

• Life plan communities (CCRCs)
• Independent living
• Assisted living
• Memory care
• Skilled nursing
• Adult day care
• Home health
• Hospice
• Private duty

Does myUnity have a maintenance or housekeeping module?

Not in what Netsmart documents. The senior living pages, the myUnity offering page and the independent living, assisted living and memory care page describe clinical documentation, medication management, service level billing, referral and intake, interoperability, analytics and a quality assurance workflow for documentation. None of them describes a work order, a room inspection form or a photo of a room, and that is a scoping decision rather than a gap: an EHR is a clinical system, and building maintenance sits outside it in every senior living stack we have looked at. The consequence is the same either way. The person who knows what room 214 looked like last month is the housekeeper who cleaned it, and that knowledge exists as photos on a phone. RapidEye is the part that reads them, gives the room a record of its own, and hands the maintenance lead a list rather than a folder.

Netsmart integration FAQ