AI inspections for PointClickCare

Overview

PointClickCare is the record of the resident, not the record of the room. Its EHR for Senior Living carries health history, service planning and wellness coordination across independent living, assisted living and memory care, and Point of Care puts documentation of daily living activities, vitals and attendance in front of staff on kiosks and phones. The photographs it holds are clinical and identifying ones. Nobody's building condition lives there, which is why PointClickCare's own Marketplace carries a separate Building Management category. RapidEye reads the apartment, bathroom, corridor and common area photos your housekeeping and maintenance teams take, and returns one finding per issue: damage, a missed clean, a missing item, or an environment hazard.

How it works with PointClickCare

A senior living community photographs the building constantly, just never in one place. RapidEye learns what each apartment and common area normally looks like from the photo history you already hold, then reads each new set against it.

• Daily and deep cleans. Housekeeping shoots the apartment after the clean. RapidEye flags the bathroom mirror that was skipped, the trash that is still there, the shower chair moved into the doorway, the bedding put back the wrong way.
• Apartment turns. Between move-out and move-in, photos from before the previous resident sit either side of the whole tenancy: carpet burns, marked walls, a missing closet rod, a fixture that has migrated to another unit, all named before the turn is priced.
• Maintenance and work orders. A photo of the fault before the repair and a photo after it lets the closed work order carry evidence rather than a checkmark, whichever system you close it in.
• Environment of care rounds. Whoever walks the corridors photographs what they pass. Propped fire doors, a wheelchair left in an egress path, a wet floor without a sign, a handrail pulling loose, a burned-out bulb over a stairwell.
• Common areas and first impressions. The lobby, the dining room, the model apartment and the courtyard get read on the same standard as bedrooms, because that is what a family on a tour and a surveyor in the corridor are looking at.

Each finding names the room or spot, the type of problem, how serious it is, the photos either side and a suggested action. It lands in the RapidEye dashboard, and in an inbox or a Slack channel for maintenance and housekeeping if you want one. You decide what happens next in your own systems; RapidEye reads and reports. If your teams capture something other than stills, a phone video walk of a wing, a 3D scan of a refurbishment, or a life-safety round you designed yourself, that is a setup conversation, not a limit.

How to connect PointClickCare to RapidEye

1. Your communities and units. A PointClickCare account and the list of communities, floors, apartments and common areas you want covered. Independent living, assisted living and memory care neighbourhoods can each run on their own standard.
2. Where the photos come from. PointClickCare documents photos of the resident rather than of the room, so RapidEye sends a capture link that opens on any phone with no app to install. A fixed set of angles per apartment, lights on. If your housekeeping or maintenance team already photographs rooms in a CMMS or a shared drive, RapidEye reads those instead.
3. A conversation with us. Tell us you run PointClickCare and how many communities. We set it up with your building teams. Care staff keep using Point of Care exactly as they do now.

Where a photograph lives in PointClickCare

Checked against PointClickCare's product, Marketplace and app store pages, September 2026.

PointClickCare is the cloud record for skilled nursing and senior living, and photographs are a real part of it, just a clinical part. According to PointClickCare's own product documentation (pointclickcare.com), Point of Care is a mobile app running on wall-mounted kiosks or mobile devices so care staff can document activities of daily living at or near the resident, with resident photos and icons making standardized task documentation quick, and clinical managers watching completion through real-time dashboards. Alongside it, the ChartPic app combines skin and wound management with resident photo identification: wound photos are captured and measured onto the resident record, and identification photos update across the web app, Companion and eMAR.

The first three rows describe what PointClickCare and its partners document. The last row is the gap this integration fills.

This is the right shape for an EHR. A chart that also tried to be a facilities system would serve neither well, and PointClickCare says so structurally: its Marketplace lists Building Management as its own category, with integrated partners such as Maintenance Care, whose listing describes tracking repair expenses and pushing them into PointClickCare tied to the resident's room, alongside housekeeping and asset partners. So the building has a place in the ecosystem. What no system in that chain is built to do is look at the picture and tell you what is wrong in it.

Does PointClickCare have a room inspection or condition photo feature?

Not as a documented product. Its Senior Living pages describe resident engagement, wellness coordination and reporting dashboards; Point of Care describes activities of daily living, vitals and attendance; ChartPic describes wounds and resident identification; the Marketplace routes facility work to Building Management partners. None of them describes a check of what an apartment looks like today against what it looked like last month. For most communities that check exists anyway, in the form of a director who walks a few units, an inspection binder, and a lot of photographs nobody opens. RapidEye reads all of them, on every apartment, and hands the community a short list worth walking, without touching a single record in PointClickCare.

PointClickCare integration FAQ