AI turnover inspection for LiveRez

Overview

A LiveManager work order is a record that a job was created, assigned, worked and billed; it is not a record of what the home looked like when the crew drove away. LiveRez builds it for you from a template the moment a booking lands, sends it to the housekeeper or vendor who covers that property, timestamps the moment it is closed, and pushes the cost into invoicing and on to LiveTrust. Every part of that chain is about accountability for the job. None of it is about condition of the house. RapidEye takes the other half: it reads your property list and reservation dates from LiveRez plus the turnover photos your crews already take, and returns one finding per problem, tied to the home and the stay it belongs to.

How it works with LiveRez

LiveRez organises operations around the template: you decide once which kind of job goes to which company on which homes, and the bookings do the rest. Because the work orders are generated rather than typed, they are a reliable spine to hang condition checks on. Each kind of work order is a moment somebody is standing in the property with a phone, and each of those moments is something RapidEye can read.

• The checkout clean. The guest's stay sits between the last set of after photos and the ones taken today. A scorch ring on the dining table, a cracked shower screen, a missing bar stool comes back as a finding with both frames and the reservation dates between them, so the conversation with the guest starts from evidence rather than memory.
• The inspection work order. Where you run a separate inspection after the clean, RapidEye reads it as the second opinion it was meant to be, and reports the rooms the inspector's photos never covered. A room nobody photographed is the most common way a skipped room stays hidden.
• Cleaning notes carried onto the work order. LiveRez lets guest services drop instructions into the cleaning notes on a transaction and those flow straight onto the work order. Extra linens for a group of ten, a crib in the second bedroom, the grill cover back on. Whatever standard you wrote there, RapidEye checks the photo against it.
• Maintenance and on-the-fly work orders. The manual template your team uses for one-off repairs is read the same way, so the state of the fix is on file with a date rather than living in someone's texts. Anything outside the walls counts here too: a drain full of leaves, webs across the porch light, a boat lift left down.
• Owner-sensitive detail across a portfolio. Second homes drift. A second crock pot appears, the chair from the study ends up in the guest room, the tea kit is used and never restocked. Nobody can hold three hundred homes in their head. RapidEye holds a baseline per room and tells you what is different from last time.

A finding names the property and the room, the kind of problem it is, how serious it looks, the before and after photos, and a suggested next step. Findings reach you in the RapidEye dashboard, and in Slack or email when that is the faster route to whoever acts on them. What happens next in LiveRez is entirely yours: a new work order from your manual template, a note to the owner, a charge against the guest. Photos are the starting point and not the limit. Teams that film a walkthrough rather than shoot stills, teams with a 3D scan of each home, and teams who want findings scored against an inspection form of their own get that set up with us directly.

How to connect LiveRez to RapidEye

1. The work order templates that fire on a booking. In LiveManager, confirm the templates that create your cleaning and inspection work orders from reservation events. Those work orders carry the property and the dates, and they are what a finding gets tied back to.
2. Where the turnover photos live. Point us at wherever your crews photograph turnovers today and RapidEye reads that library. If nobody photographs turnovers yet, a RapidEye capture link goes out with the work order instead: any phone, no app to install, a fixed set of angles per room, taken before the task is closed.
3. Grant RapidEye a LiveManager user login. LiveRez lets you grant multiple user logins permission to access LiveManager, where a contractor sees the relevant tasks and nothing else in your vacation rental software. Add Rapid Eye with the email support@rapideyeinspections.com on a designation whose access level covers your work orders.

That is the whole setup. Crews keep the same logins and the same assignments, the invoicing run is untouched, and the findings start arriving as work orders close.

What a LiveManager work order records, and what it leaves out

Checked against LiveRez's own product, blog and announcement pages, September 2026.

LiveManager is LiveRez's operations system, and it replaced the housekeeping and maintenance module the company shipped before it. According to LiveRez's own documentation (liverez.com), it exists to create and assign cleaning, maintenance and inspection tasks and to track the execution of on-the-ground operations in real time, and setup begins at the template level with fields for people, properties, tasks and costs. Those four fields are worth naming, because between them they decide everything a work order can later tell you.

Nothing in that list is a photo, and that is not an oversight. The template was built to answer who, where, what and how much. Follow one work order from booking to bank and the shape of the gap is obvious.

1. A booking arrivesThe reservation triggers the template. LiveRez's operations documentation is explicit that bookings create work orders without anyone pressing a button.RapidEye learns the property and the dates the photos belong to.
2. The work order is assignedIt goes to the company or team the rule attaches to that property. Managers can reassign people and vendors across properties or tasks at any time.Nothing to read yet.
3. The crew works itLiveManager is mobile responsive and cloud based, so an operations team views assignments and inputs work from the field.The turnover photos taken here are the whole input.
4. The task is closed and timestampedLiveRez tracks and timestamps the completion of every task in real time, giving a to-the-second picture of open jobs.A timestamp says when someone finished. It cannot say what they left behind.
5. It lands in invoicing, then LiveTrustA completed work order populates the invoicing section for review and manual adjustment, then pushes through to trust accounting.Untouched. RapidEye writes nothing here.

The run of a work order as LiveRez documents it. The blue line under each stage is what RapidEye does there.

Does a LiveRez work order hold photos?

Its public documentation does not say so. The operations management page, the LiveManager blog post and LiveRez's own announcement of the tool between them describe templates, automated creation from reservation events, designations and access levels, bulk changes across many work orders at once, saved filters over work orders, invoicing and calendar views, cleaning notes carried onto the work order from a transaction, unlimited custom property fields with access limited by user type, a drag-and-drop calendar for unscheduled jobs, and a timestamp on every completion. Photographs are absent from all of it. So a closed work order in LiveRez is a statement of completion, made by the person who had a reason to close it, with no image behind it. That is exactly the seam this integration fills: your crews are already holding phones in those homes, and RapidEye is the part that looks at what the phones saw.

What about contractor logins and who sees what?

This is one of the better-designed parts of LiveRez, and the integration leans on it rather than around it. LiveRez documents that you can grant multiple user logins permission to access LiveManager, that a contractor cannot reach other parts of your vacation rental software, and that they see the relevant tasks in the LiveManager dashboard. Designations carry different access levels, which govern who can complete work orders, create property groups or add new hires. RapidEye sits in that same pattern: a login scoped to the work orders, nothing else, reading only.

Are you mid-move to Streamline?

A fair number of managers reading this are. LiveRez's own site carries a notice that it is transitioning to Streamline, and Inhabit, which owns both, publishes the detail. It matters here only because a portfolio in transition is exactly when condition history gets lost. RapidEye holds the baseline per room and the finding history against the property and the stay rather than against a vendor's record, so the homes stay comparable across the move and the photos you have already taken keep counting.

LiveRez integration FAQ