AI turnover inspection for Escapia

Overview

An Escapia housekeeping task records that a clean was scheduled from the booking, started, and completed by a housekeeper; it does not record what the unit looked like when they walked out. The task carries the unit, the booking it was generated from, the activity type from your housekeeping schedule, the assigned housekeeper, notes, any Housekeeper Issues they reported, and since December 2024 the photos they upload, each with a caption. Completing the task and setting the unit to Clean or Inspected are both things a person does; nothing in Escapia looks at the photos. RapidEye reads those photos, plus the unit, booking and activity from the task, and returns one finding per problem: new damage since the last turn, cleaning that was missed, an item that is gone, a room that was never photographed, with the before and after photos side by side.

How it works with Escapia

Escapia builds housekeeping from the schedule outward: a housekeeping schedule decides which activities a booking generates and on which day, those activities populate the Housekeeping Dashboard, a housekeeper works them on a phone, and the unit's housekeeping status gets set. RapidEye reads at the points in that run where a photo exists.

• Departure clean on a turnover day. The Housekeeping Dashboard marks these with a circular-arrows icon, and they are the tasks with no slack. RapidEye compares the photos uploaded to this task against the last photos of the same spots in the same unit, so a chip in the countertop or a burn on the deck rail is attributed to the booking that just ended. Suppose a three-bedroom unit turns on a Saturday and the task closes with eleven photos: one finding might come back, a cracked shower door that was intact in last Wednesday's set, with both photos and the two booking dates between them.
• Arrival inspection. Escapia's schedule documentation uses arrival inspections as its own example of an activity type. The photos from an inspection task are read for what a checklist cannot confirm: a bulb out in the hallway, a bed made over a stained sheet, a bin liner not replaced, the patio furniture still stacked from the storm.
• Recurring activities during a stay. Escapia's worked example is a linens check repeating every three days on stays of fourteen nights or fewer. A mid-stay photo set is read the same way, so damage that appears on day six is placed inside the stay rather than discovered at checkout.
• Photo captions. A caption like "guest left this" or "reported to maintenance" becomes context on the finding, not a substitute for looking. RapidEye reads the photo either way.
• Housekeeper Issues. When a housekeeper taps Report issue on a task, Escapia can notify a Property Manager, Housekeeping Manager or Technician Manager. RapidEye covers the other side of that: what the housekeeper did not notice, or did not photograph. A missing room in the photo set is itself a finding, because a skipped room is how a missed clean stays hidden.
• Service order attachments. Photos added to a service order's Attachments tab (Escapia documents a 20 MB file limit and a 250-character description per file) can be read against the last housekeeping photos of the same spot, so the repair has a dated before and after.

A finding names the unit and the room, what kind of problem it is (damage, cleaning, missing item, maintenance), how serious, the before and after photos, the booking, and a suggested next step. Findings go to the RapidEye dashboard by default, and to a Slack channel or an inbox if that is where your team looks. What happens next in Escapia is yours: a service order for the technician, a charge on the folio, a note on the booking. Stills are the common case, not the only one RapidEye reads. Teams that film a walkthrough instead of shooting stills, that hold a Matterport scan of each unit, or that want findings scored against their own inspection form get that set up with us on the first call.

How to connect Escapia to RapidEye

1. Housekeeping schedules feeding the Housekeeping Dashboard. In Escapia, an Agency Administrator ticks Use Advanced Housekeeping scheduling under Reservations, Setup, Reservations, and your housekeeping schedules under Housekeeping, Setup, Schedules define the activities each booking generates. Those activities are the housekeeping tasks RapidEye reads, one per unit per booking.
2. Photos on the task. Your housekeepers open the task in the Housekeeping Dashboard and select Upload Photos, from the camera, the photo library or a desktop, before they complete the task. Those photos, with their captions, are what RapidEye reads. If your team does not upload photos yet, a RapidEye capture link goes in the task notes instead: any phone, no app, a fixed set of angles per room.
3. Add RapidEye as a user. In Escapia, an Agency Administrator goes to Contacts, New Contacts, chooses an initial role for the new user, and enters Rapid Eye with the email support@rapideyeinspections.com. Escapia names Agency Administrator, Housekeeping Manager and Housekeeping Supervisor as the roles that manage the Housekeeping Dashboard; a housekeeping role is what lets us see the tasks.

That is the setup. Housekeepers change nothing, the dashboard changes nothing, and findings start with the first tasks that close.

How an Escapia housekeeping task works, from schedule to Inspected

Checked against Escapia's help centre, September 2026.

Escapia is Expedia Group's property management system for professional vacation rental managers, and housekeeping in it is a chain of four things that each depend on the one before. According to Escapia's help centre documentation (escapia.com), a housekeeping schedule applies automatically based on booking dates and other conditions you set, and it determines which housekeeping activities appear on the Housekeeping Dashboard and when. The activities are the tasks; the dashboard is where housekeepers work them; the unit's housekeeping status is what the office sees afterwards.

The four stages as Escapia documents them. The last line of each is what RapidEye does there.

What the Housekeeping Dashboard puts on a task

The dashboard replaced Escapia's original housekeeping dashboard, which was retired on 24 June 2025 after the new one launched in October 2024. Escapia's help centre lists what a housekeeper can see and do on a task there, and the honest reading of each part is what it can prove on its own.

Unit housekeeping status

Escapia tracks readiness at the unit level, separately from the task. The Housekeeping Dashboard filters by unit status and the Housekeeping Status Report shows the housekeeping and occupancy status of every unit on a date, filtered by activity type, status, housekeeper or office, on screen, as PDF or as Excel. The three statuses Escapia's documentation names:

Escapia's example is changing a unit from Not Clean to Clean once the activity is complete. Changing the unit's status updates all activities assigned to that unit.

Does Escapia check the housekeeping photos?

No, it stores them. Escapia's photo attachment announcement says the feature lets managers verify details without being onsite, and its help centre documents how photos get onto a task, how captions are added and edited, and where to view them. What none of the housekeeping articles describe is anyone, or anything, reviewing the photos after upload: Complete is tapped by the housekeeper, Clean and Inspected are set by a person, and the notifications fire on due dates and on issues a housekeeper typed in, not on what the photos show. Escapia's help centre coverage of damage sits in service orders and accounting rather than in evidence. That is the gap this integration fills. Escapia already collects the one thing that settles the question, a photo on every task in every unit; RapidEye is the part that looks at it, every time, and tells you what it shows.

Escapia integration FAQ