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Latchel
Latchel integrationLong-term residentialMaintenance coordination platform

AI photo review for Latchel

Every image on a Latchel work order gets read, not just the one someone happened to open: what the resident sent at intake, what the service provider uploaded at the end, and what nobody mentioned in either.

How images reach a Latchel work order

Overview

A Latchel work order is a maintenance thread, not a condition record. It carries the intake conversation, the severity, the assigned service provider, the appointment window, the invoice, and the images and files that residents, providers and your own team attach along the way. Latchel's job is to close the request, and it closes a large share of them without anyone driving out. What the work order does not do is ask what else was in the photograph. RapidEye reads the properties and work orders in your Latchel account and the images and video attached to them, and returns a condition finding per unit: the second problem in the frame, the safety issue in the background, and the repair that came back looking unfinished.

The rest of the frameThe reported leak is one finding. The swollen cabinet base beside it is another, and nobody had to notice it.
One unit, across work ordersThree calls about the same corner in four months read as a pattern, not as three small jobs.
Latchel stays in chargeNo status, dispatch, provider assignment, invoice or resident message is changed. RapidEye reads and reports.

How it works with Latchel

Latchel's shape is a work order moving through statuses with people attaching things to it at each end, plus an inspection tool and a Projects view over the top. The checks follow that shape.

  • Resident images at intake. A resident opens the work order from their Resident Dashboard and adds photos, and Latchel lets them add video too, at any point before the work order is completed or cancelled. RapidEye reads all of it and returns each distinct problem it can see, whether or not the resident called about it.
  • Provider images at completion. Latchel tells service providers to upload multiple files, before and after images of the job included. RapidEye puts the after image next to the earlier image of the same spot, so the work order that is about to move to Awaiting Invoice Receipt has evidence rather than an assertion.
  • Inspections and unit turns. Latchel Inspections runs a template of areas and items in the field, and Projects groups the resulting work orders for a turn or a renovation. RapidEye reads the images that inspection collected and returns what the person walking the unit did not write down.
  • Recurring work orders. The seasonal filter change, the annual check. The images that come back from a repeating job are where slow decline shows up, because you are looking at the same spot on a schedule.
  • Move-out, against move-in. RapidEye holds a baseline per room and compares later images to it, which is the pair a deposit deduction needs. Latchel is where the damage got photographed; the comparison is what makes it chargeable.

A finding names the property and unit, the room or spot, the kind of problem, how serious it is, the images or video frames behind it, and a suggested next step. It lands in the RapidEye dashboard, and in an inbox or a Slack channel for your maintenance team if that is easier. Whether it becomes a work order in Latchel is your call, made by a person. None of this is the edge of the product either: if you capture video walkthroughs, 3D scans, or want units scored against a standard you have written yourself, that is a setup conversation and the answer is usually yes.

How to connect Latchel to RapidEye

  1. Your properties in Latchel. Portfolios, properties and residents as you already keep them. The property on a work order is the address Latchel is coordinating on, and it is what a RapidEye finding gets filed against, so a unit that is marked vacant is still a unit we can report on.
  2. The images already on your work orders. Resident uploads, service provider uploads and your own team's files all live on the work order, and RapidEye reads them. For a unit with no open work order, a RapidEye capture link opens on any phone with no install, a fixed set of angles per room.
  3. Add RapidEye as a company user. Account Settings, Users tab, New User. Latchel asks for a name and treats phone and email as optional; add the email so notifications reach us. The modal has the details.

How images reach a Latchel work order

Checked against Latchel's help centre, September 2026.

Latchel sits in front of a property manager's maintenance queue as a 24/7 intake and dispatch layer, and its own site reports that 23 percent of requests are solved at intake, with no truck rolled and no work order opened. Everything else becomes a work order and walks through a documented set of statuses. According to Latchel's help centre documentation (latchel.com), a work order in Troubleshooting is being worked by the Latchel team and is reserved for emergencies, with limited property manager access while that lasts, and it should never sit there for a vacant unit. Below is that life cycle with the points where an image can enter marked.

IntakeThe resident reports the issue and can attach images and files from the Resident Dashboard through Provide Work Order Update. Latchel's guidance to residents is that video can be added at any time except once the work order is completed or cancelled.Images attach
TroubleshootingEmergency work orders only. The Latchel team works the issue with the resident directly, and the property manager's access is limited while that runs.
Finding Service ProviderTroubleshooting did not resolve it and a provider has to be dispatched.
Scheduling with ResidentLatchel gathers the resident's availability, or their permission to enter. Skipped when the property is marked vacant.
Scheduling with Service ProviderThe provider sets a confirmed work date against that availability.
Awaiting Work DateThe arrival window is set. Latchel describes these as one to four hour windows depending on provider availability.
Confirming CompletionLatchel messages both the provider and the resident to confirm the work is done. This is where the provider's before and after images land, uploaded through Provide Work Order Update, then Add Images and Files.Images attach
Awaiting Invoice ReceiptLatchel is waiting on the provider's invoice. Estimates and bids do not go in the image upload; Latchel routes those through the estimate submission form.
Any point, from your sideProperty managers upload files to a work order directly, and can download or manage what is there, which Latchel describes as pictures, invoices, receipts and other files.Images attach

Does Latchel do inspections?

Yes, and it is worth knowing what they are before you decide what to add. Latchel Inspections lets you create an inspection from a template or from blank, tie it to a property or skip that link, and build it from items that each carry an area, a name and instructions. Latchel's own training describes inspections being conducted in the field with no login required, on a mobile-friendly interface, with work orders generated from findings, and Projects groups those work orders into a single view for a unit turn or a renovation with budgets and timelines against it. Latchel also documents a partnership with a dedicated inspection product, where a maintenance issue found during an inspection creates a work order in Latchel automatically. The consistent shape across all of it is that a person decides what counts as a finding and the platform organises the consequences. RapidEye is the second reader: it looks at the same images and says what the first reader missed, and none of it changes a record in Latchel.

Latchel integration FAQ

Does RapidEye integrate with Latchel?

Yes. RapidEye reads the properties and work orders in your Latchel account and the images and files attached to them by residents, service providers and your own team, and returns a condition finding per unit with the images behind it. Your work orders, statuses, dispatch, service providers and resident messages in Latchel are not changed.

Where do photos come from on a Latchel work order?

Three places, and all three are documented in Latchel's help centre. A resident adds them from the Resident Dashboard through Provide Work Order Update, then Add Images and Files. A service provider adds them the same way from their own dashboard, which is where before and after photos of the job land. A property manager uploads files to the work order directly. RapidEye reads all three.

Can RapidEye find problems the resident did not report?

Yes. A resident photographs the thing they called about, and the rest of the frame comes along for free: the swollen cabinet base under the leak, the ceiling stain in the room below, the smoke alarm that is not on the ceiling. RapidEye reads the whole image and returns each of those as its own finding against the unit.

Does Latchel do inspections?

Yes. Latchel Inspections lets you build inspection templates of areas and items, run them in the field without a login, and generate work orders from the findings, and Projects groups related work orders for a unit turn or a renovation. What an inspection cannot do is check itself. RapidEye reads the images the inspection collected and returns what the person holding the phone did not flag.

Can RapidEye check that the repair was actually finished?

Yes, when there is a photo of the finished work. Latchel's own guidance to service providers is to upload multiple files, before and after images of the job among them. RapidEye compares the after image to the earlier image of the same spot and shows the pair, so a half-done repair or a mess left behind is visible before the invoice is settled.

Does RapidEye read video as well as photos?

Yes. Latchel's help centre tells residents they can add videos to a work order at any point except once it is completed or cancelled, and video is richer evidence than a still. RapidEye reads a walkthrough clip the same way it reads a photo set.

Other maintenance software RapidEye reads

Platforms in the same seat as Latchel: they sit between the resident, the technician and the manager, and the photos pile up on the ticket.

Property MeldMaintenance communication, scheduling and oversight for property managers VendorooAI maintenance intake with experts stepping in on edge cases FixfloReactive repair reporting and planned maintenance across lettings and block LessenA national vendor network with its own work order technology HappyCoInspections, work orders and make readies in one multifamily platform All long-term residential integrations

Sources

  • Latchel help centre, work order status, images and files, inspections and user management documentationlatchel.com
  • Latchel product pages, maintenance and front office overviewlatchel.com

Sources are named at the publisher level and were checked against the publisher's live pages before this page was published.