AI inspections for Fixflo

Overview

A Fixflo issue is a repair record, not a condition record. It carries the fault an occupier chose from the reporting tiles, the photos or video they attached, a priority, a workflow, a contractor, an invoice and a status that ends at closed. What it does not do is look at those photos as evidence of the flat: nobody compares the kitchen in March with the kitchen in September, and nothing outside the frame of the reported fault is ever read. RapidEye reads your Fixflo property list and every photo on the issues against it, then returns a dated finding per property for damage, condition, cleaning and missing items, with the photos that prove it.

How it works with Fixflo

Fixflo already routes photos through your agency twice per repair, once from the person who lives there and once from the person who fixed it. Both are useful for different reasons, and both go unread.

• The occupier's report. Fixflo's reporting site walks a tenant from a category tile to a specific fault and then asks for photos, videos or audio. RapidEye takes the resulting images as a dated observation of that room: the fault itself, and the condition around it. A tenant reporting a dripping shower photographs a bathroom, and a bathroom shows sealant, tiles, extractor, floor.
• The contractor's completion. When a contractor marks a job complete they can attach photos as evidence of the work. RapidEye checks the completion photo against the report photo of the same room and returns whether the fault is gone, whether the repair looks finished, and what else changed while the job was open.
• Repeat properties. Three issues at one address over a tenancy is three sets of photos of the same rooms. RapidEye builds a baseline per property from that history and flags drift against it: mould creeping back on the same wall, a worktop burn that was not there in the spring, a cupboard door off its hinge in the background.
• Issues that arrive from an inventory or inspection app. Where an inventory app pushes an issue and its photographs into Fixflo, those photos are read too, and they are usually the whole room rather than a close-up of one fault, which makes them the strongest baseline you have.
• Move-in and move-out, when you want them covered. Check-in and check-out are not Fixflo's job, so their photos come from wherever you take them today: your inventory app, an agent's phone, or a RapidEye capture link that opens on any phone with nothing to install. Findings from those visits land against the same property record as the repair findings.

Each finding names the property, the room, the spot in the room, what kind of problem it is, how serious it is, the photos on either side of it with their dates, and a suggested next step. It lands in the RapidEye dashboard, and in an inbox or Slack channel if that suits your team better. What happens in Fixflo is your call. If the input you want read is video walkthroughs, a 3D scan or an inspection format of your own, that is something we set up with you rather than a limit on what the product sees.

How to connect Fixflo to RapidEye

1. A Fixflo account with your properties on it. Properties, buildings, units and estates you have added to Fixflo are what we cover. Anything not on the system stays out of scope until you add it.
2. The photos on your issues. Occupier report photos and contractor completion photos, plus anything pushed in from an inventory or inspection app. Where a property has none, a RapidEye capture link supplies them: any phone, no app, a fixed set of angles per room.
3. Add RapidEye as an agent user. People, then Agents, then Add new Agent, on a role that reads issues without progressing them. The modal has the details.

Where photos enter a Fixflo issue

Checked against Fixflo's help centre, September 2026.

Fixflo describes itself as web-based repairs and maintenance management software for residential, block, build to rent and commercial property managers, with a multilingual reporting interface that lets occupiers submit repair requests in over forty languages. According to Fixflo's help centre documentation (fixflo.com), an issue moves through a long chain of statuses from Reported to closed, driven by the workflow an agent picks, and photos can attach at exactly two of those points.

1. ReportedPhotosThe occupier picks a category tile, then the item, then the fault, answers the mandatory detail fields, and is asked to add photos, videos or audio files, up to ten from any device. Every new reactive issue starts here unless Co-pilot automates it.
2. Landlord instructions requested, quotes requestedNo photosAdvice from the landlord, quotes from contractors, approvals. The evidence a quote is based on is still the tenant's original picture.
3. Job awarded, awaiting job completionNo photosA contractor has the job and an appointment date is agreed. Nobody has looked at the property since the report.
4. Job completedPhotos, optionalMarking the job complete, in the contractor app or the web version, requires a completion date, a job duration and an invoice method. Feedback to the agent and photos as evidence of the work are listed as optional.
5. ClosedNo photosThe issue is filed with its full audit trail. From here the photos are only ever looked at again if somebody goes searching for them.

Two settings change how much of this you get. Under Setup and then Settings, Issue Submission carries a Require image or video option that makes an occupier attach something before the report can be submitted, so switching it on is the cheapest quality upgrade available to a Fixflo agency. And an issue arrives with a priority set from the reported fault type, on a scale Fixflo built from social housing guidance.

The priority scale is about response, not about what the photo shows. A tenant reporting a stiff window is a non-urgent issue whose photo may contain a rotten frame, and nothing in the workflow re-reads it.

Does Fixflo do inspections and inventories?

Not as its own condition record. Fixflo's help centre carries a folder of setup guides for inventory apps, InventoryBase, Inventory Hive, Kaptur, Keystone and TouchRight among them, and the TouchRight guide describes tagging a repair and its photos in an inventory report and pushing it to Fixflo as an issue, with status updates flowing back. Fixflo also documents Aidenn Inspect, a mobile inspection app for mid-term tenancy, block and building inspections: a property manager photographs as they walk, the app writes titles and descriptions for each image, selected items are sent to Fixflo as issues marked as raised via API, and the finished PDF is stored against the property as a document of type Inspection, visible to agents by default. So Fixflo is where inspection findings become work, and the condition history stays split across whichever apps produced it. That is the join RapidEye makes: one property, every photo that ever reached it, checked against the same standard each time and against how the property looked before.

Fixflo integration FAQ