AI damage detection for Chapps

Overview

A Chapps inspection is already a structured, signed, photographed record of a property, and that is exactly what makes it worth reading twice. The Rental Inspector app takes an inspector through rooms and elements, holds up to six photos per room, per element and per issue, lets damage be marked on the image itself, and finishes with signatures on the device and a PDF sent to tenant and landlord. Every one of those photos is stored separately in the Rental Manager, in its original format. RapidEye reads that library: the same rooms, the same elements, the same dates, checked frame by frame against the earlier inspection of the same property, and returns a finding for what was in shot and never made it into the report.

How it works with Chapps

Chapps gives an inspection a shape: an assignment in the Rental Manager, a checklist or a previous inspection as its base, a walk through rooms and elements, then generate and send. The checks follow that shape, one inspection type at a time.

• Move-in. The first report becomes the reference for the tenancy. RapidEye reads its photos to establish what the flat looked like on day one at a level of detail no checklist asks for: the state of the grout, the mark already on the hallway wall, which blind was already missing.
• Interim inspections. Chapps lets you update a property's condition mid-tenancy. Those photos catch the slow damage nobody claims later: the growing water stain under the sink, the window that has stopped closing properly.
• Pre-move-out. The inspection that produces the tenant's to-do list a few weeks before the end of the tenancy. A finding list from the photos makes that to-do list longer and more specific, while the tenant still has time to fix things themselves.
• Move-out. The report is built on the most recent inspection of that property, so the comparison already exists on paper. RapidEye runs it on the images: same room, same element, same angle, and a finding where the two frames disagree.
• Renovation checks and initialisations. A new heating system or a renovated balcony is an expected change, not damage, and an initialisation of one flat in a new block seeds the others. RapidEye uses the inspection type so a deliberate change is not reported as a defect.
• Inventory and furnished lets. Where furniture, decor and household items are part of the inspection, RapidEye reports what is no longer in the photo as well as what is damaged in it.

Each finding names the property, the room, where in the room, the kind of problem, how serious it is, the photos on either side of it, and a suggested next step. It lands in the RapidEye dashboard, and in an inbox or a Slack channel for the inspection team if you want it there. Nothing is written back to Chapps: you decide whether a finding becomes an observation in the Rental Manager, a repair order, a line on the deduction, or nothing. If your team also captures video walkthroughs, 3D scans, or an inspection format of its own alongside Chapps, that is something we set up with you rather than a limit of the product.

How to connect Chapps to RapidEye

1. Inspections in the Rental Manager. Your properties and completed inspections synced to the web side, where Chapps keeps the report, the documents and all photos in their original format.
2. The inspection types that matter to you. Usually move-in and move-out, often the pre-move-out that gives the tenant a to-do list, sometimes the interim on a long tenancy.
3. A Read Only user for RapidEye. In the Rental Manager, Users, New user, with the Read Only role; the modal has the details. Chapps emails the invitation to activate the account. Your inspectors keep the same app, offline included.

How a Chapps rental inspection is put together

Checked against the Chapps Support Center and product pages, September 2026.

Chapps is a Belgian company with two apps: the Rental Inspector for tenancy handovers and the Building Inspector for walking a building. The rental side is genuinely well built, and it is worth being precise about what it does, because the integration only makes sense in terms of its own record. An inspection starts as an assignment. According to the Chapps Support Center documentation (chapps.com), you open a property in the Rental Manager, click New assignment, pick a date, an inspector, and either a checklist or a previous inspection to work from, then enter the tenant and landlord details and send it to the executor, who syncs their app to receive it. Keys and alarm codes can be added as information the inspector sees in the app but that never appears in the report.

On site, the report nests. Chapps prepares checklists per property type and pre-fills the most common characteristics of elements, so describing a ceiling can be one tap.

Chapps documents that photos are also taken of keys, energy and water meters, and documents such as manuals or a tenant's ID.

Chapps supports far more than a move-in and a move-out, and each type carries its own meaning for a comparison:

• Initialisation no tenant, seeds similar units
• Move-in the tenancy baseline
• Interim mid-tenancy update
• Pre-move-out the tenant's to-do list
• Move-out built on the latest inspection
• Renovation check deliberate change
• Inventory checklist furnished lets
• Operating concession retail and hospitality

The app is built for the field: Chapps states it works fully offline, with no Wi-Fi or mobile data needed during an inspection, and syncs to the Rental Manager once the device is back online. Tenant and landlord sign on the device, the report and any accompanying documents are generated as PDFs and emailed to both parties, and after that Chapps deliberately keeps the signed PDF frozen. Post-processing a report in the Rental Manager produces a new report or an addendum containing only the changes, rather than rewriting the original.

What does reading the photos add to an app that already documents damage?

A second pass over the same evidence. A Chapps report is a faithful record of what the inspector noticed, which is not the same thing as everything the camera saw. An inspector walking a flat at the end of a long day has a checklist open on one element and photographs it; the frame also contains the skirting, the socket, the corner of the blind and the edge of the worktop, and none of those get an observation unless someone thinks to look. Chapps stores every one of those photos in the Rental Manager in original format and lets one inspection be based on another, which means the before and the after of a property already sit in one system, addressed by room and element. RapidEye reads across that library and reports what the two sets of frames disagree about, so the observation the inspector made and the ones they walked past both end up in front of the person deciding the deposit.

Chapps integration FAQ