AI photo review for Direct Supply TELS

Overview

A closed Work Order in TELS is a record that the work happened, not a record of what the building looks like now. TELS Platform carries the Work Orders, Tasks, Assets, Life Safety checklists, housekeeping schedules and capital plans for a senior living portfolio, and TELS Mobile lets a tech or housekeeper log an issue and upload photos from wherever they are standing. Those photos accumulate against the community and the Asset, and almost nobody opens them again. RapidEye reads them: every photo attached in TELS, compared against what that same room and that same piece of equipment looked like the last time somebody photographed it, returned as a finding a facilities director can act on.

How it works with Direct Supply TELS

TELS organizes the building side of a community into a handful of record types, and the photos your team takes land against them. The checks follow the same shape.

• Work Orders. A tech photographs the leak, does the repair, checks the Work Order off the to-do list. RapidEye reads the photo for what else is in the frame: the swollen baseboard behind the fixture, the ceiling tile that has started staining, the cabinet door that no longer sits square. One trip, several findings.
• Preventive maintenance and Life Safety Tasks. Recurring safety work generates a photograph of the same door closer, the same extinguisher cabinet, the same exit sign, month after month. Those repeat frames are the strongest baseline anyone has, and RapidEye uses them to report the slow drift a monthly glance never catches.
• Assets. TELS keeps equipment data, warranty status and repair history per Asset. RapidEye attaches the visual half of that history: what the rooftop unit, the boiler room, the laundry equipment looked like on each visit, so a capital request comes with a dated picture behind it.
• Housekeeping jobs. TELS Housekeeping assigns daily rooms, common areas and recurring frequency-based tasks, and its dashboards track completion and skipped cleanings. RapidEye reads the photos and reports on condition instead: the carpet stain that has been there four weeks, the corridor scuff nobody logged, the bathroom bulb that is out.
• Unit turns. The apartment between one resident and the next is the highest-stakes room in the building and the one under the most time pressure. RapidEye compares the turn photos to the photos from the last turn and names what changed: the wall damage, the missing closet shelf, the appliance that is not the one that was in there before.

Each finding names the community, the room or Asset, the type of issue, how serious it looks, the earlier photo beside the current one, and a suggested next step. It is written to the RapidEye dashboard, and your facilities director can get it in Slack or email if you want it there. Your team decides what becomes a new Work Order in TELS. And if your input is not photos at all, or your use case is not in the list above, that is a setup conversation rather than a no: RapidEye reads video walkthroughs and 3D scans as readily as stills, and reports against whatever standard your organization holds its buildings to.

How to connect Direct Supply TELS to RapidEye

1. A TELS Platform account with the communities you manage, and the Assets and Tasks your team already works from. Buildings you do not maintain stay out of scope.
2. Photos coming off TELS Mobile. Direct Supply's maintenance documentation describes accessing tasks, logging issues and uploading photos from anywhere with TELS Mobile, so for most communities the pictures already exist. If a community is not photographing yet, RapidEye sends a capture link that opens on any phone, no app to install, with a fixed set of angles per room.
3. RapidEye added as a user. Your TELS administrator adds RapidEye to the account; the details are in the modal. Techs and housekeepers keep using TELS Mobile exactly as they do now.

What a TELS record holds, and what it does not

Checked against Direct Supply's TELS product documentation, September 2026.

TELS Platform is the CMMS built specifically for senior living rather than adapted from industrial maintenance software, and that shows in what it tracks: Life Safety guides and infection control alongside boilers and work orders. According to Direct Supply's TELS product documentation (directsupply.com), the platform serves more than 17,000 senior living communities with over 125,000 users, tracks 3.3 million assets, and carries 20 million work orders and tasks completed annually. Four record types do most of the work in a community, and each one answers a slightly different question.

How much work actually flows through TELS in a strong operation

Direct Supply publishes a benchmark report built from its own platform data across 17,129 communities, and the spread between top performers and the industry median is the useful part. Teams that lean on the system hardest create far more work orders, close them faster, and complete nearly all their regulatory tasks. More work flowing through TELS means more photographs, which is exactly the volume that stops being reviewable by a person.

Figures published by Direct Supply from the 2026 TELS Senior Living Maintenance and Operations Benchmark Report. On the middle row a shorter bar is the better result.

Does TELS hold anything clinical?

No, by design. Direct Supply states plainly that the TELS Platform is not currently intended to and should not be used to store or transmit protected health information. That is the cleanest description of where TELS sits that anyone has written: it is the building side of a care operation, not the care side. It matters for this integration because RapidEye sits in the same place. RapidEye reads the condition of spaces and equipment, walls, floors, fixtures, corridors, mechanical rooms and apartments between residents, and makes no judgment about anybody living in the building. Families walking a community and surveyors walking a corridor form their impression from exactly that physical layer, and it is the layer both systems are allowed to see.

What TELS already connects to

Direct Supply documents TELS Platform integrations across EHR and clinical systems, staff and resident engagement platforms, nurse call and device alerts, CRM and unit turn platforms, financial and ERP systems, and robotics reporting, with requests from those systems flowing into TELS as Work Orders. So a community running TELS usually has requests arriving from several directions at once, which raises the photo count further, and none of those upstream systems reads what the resulting pictures show. That is the layer RapidEye adds.

Direct Supply TELS integration FAQ