AI inspections for CBRE Host

Overview

Host is the front door occupants use, and a service request only exists when somebody chose to open it. The Host app takes a desk booking, a room reservation, a wayfinding question and an in-app service request, and Host Core is where a property management team has those requests made and approved online. What no request queue can describe is the condition of the floors between requests: the scuffs, the stains, the amenity area quietly out of stock, the chair nobody reports. RapidEye reads the photos your workplace team takes on a walk and returns a finding per space, tied to the building and floor it belongs to.

How it works alongside Host

A workplace in Host is a set of spaces with different jobs, and a photo of each one answers a different question. The checks follow the floor, not the queue.

• Meeting rooms and desks that are bookable. These are the spaces Host reserves by the hour, and the ones an occupant judges hardest, because they arrive expecting them ready. Photos after a turn show a table not wiped, a whiteboard not cleared, a cable or a chair missing from a room that is bookable again in ten minutes.
• Amenity and food and beverage areas. A pantry or cafe area drifts in a way nobody writes a request about. RapidEye reads the photo against what stocked and clean look like in your building, and says which of the two this is.
• Corridors, phone booths and the spaces between. The circulation nobody owns is where damage accumulates: a scuffed wall, a broken booth latch, a light out at the end of a run. These almost never generate a request, and they are exactly what a walk photographs on the way past.
• Reception and the arrival sequence. The first thing a visitor sees, and the easiest thing to stop noticing. A finding here is worth more than the same finding anywhere else on the floor.
• The same floor over time. Walk the same route and the comparison becomes the product: the chair that has been stained for three weeks, the mount that has worked loose, the plant that died in stages. That is condition drift, and it is invisible to any single visit.

A finding names the building, the floor and the space, the kind of problem, how serious it is, the photos behind it and a suggested next step. It lands in the RapidEye dashboard, and in a Slack channel or an inbox for the workplace team if you want it there. Nothing is written into Host: your team decides which findings become a work request in Host Core. And if what your team captures is video rather than stills, or you have a floor standard of your own you want checked against, that is a setup conversation rather than a limit.

How to connect CBRE Host to RapidEye

1. The buildings and floors you answer for. Laid out the way they are in Host, down to the spaces you care about, so every finding lands on a real place rather than a photo.
2. Where the floor photos come from. CBRE's published Host app descriptions do not describe a photo record of a space, so RapidEye reads whatever your workplace team already captures on a walk. If nobody is capturing yet, a RapidEye capture link opens on any phone with a fixed set of angles per space, and no app to install.
3. A conversation with us. Tell us you run Host and where the photos live today. We connect it with your team, and occupants keep booking desks and filing requests in the Host app exactly as before.

How Host is put together

Checked against CBRE's published Host app listings, September 2026.

Host is CBRE's workplace and building experience platform, and it is not one app but a set of them, each pointed at a different person in the building. According to CBRE's own published app listings for Host (apple.com), Host Work is the employee app, Host Core is the platform for the teams running the property, and Host Home carries the same idea into residential buildings. Host Core is described as being powered by VTS, which is also where the shape of its work request handling comes from.

On top of Host Core, CBRE describes enhanced functionality that a building can switch on, which is what turns the platform from a request desk into the operating layer for the whole site.

• Host Building adds
• Access control
• Concierge services
• Visitor management
• Food and beverage

Read together, the picture is coherent and deliberate: Host is built so an occupant can ask for something and a property team can answer, with the building services around it wired into the same app. It is a good front door, and it is doing the job it was designed for.

Does Host hold photos of how a space looks?

Not in what CBRE publishes. The Host Work description covers reservations, wayfinding, calendars, in-app service requests, reminders and colleague search; the Host Core description covers work requests made and approved online plus the enhanced modules; the Host Home description covers access, renewals, packages and payments. None of them describes a photo record of a floor, a room or an amenity area over time, which is unsurprising, because that is not what a workplace experience platform is for. It is also why a request queue and a condition record are two different things: the queue tells you what people minded enough to report, and the photos tell you what the floor is actually like. RapidEye reads the second, and hands the result to the team that already owns the first.

CBRE Host integration FAQ