AI photo review for MRI Angus

Overview

A closed work order in MRI Angus proves that work happened, not what the building looks like. MRI Angus carries the tenant service request, the preventive maintenance schedule, the equipment record and the inspection, and its mobile app puts photos and notes on all three kinds of work order. Those photos are filed against the property, the floor, the tenant and the asset, and then almost nobody opens them again. RapidEye reads them, compares each space and asset against how it looked last time, and returns one finding per issue with the images behind it.

How it works with MRI Angus

MRI Angus separates work into Tenant, Equipment and Inspection work orders, and the checks follow that split, because each type produces a different kind of photograph.

• Tenant work orders. A tenant reports a stained ceiling tile on 14. The engineer photographs it, fixes it, closes the request. RapidEye reads the same photo and reports what else is in the frame: the two adjacent tiles staining the same way, which is the leak the tenant has not called about yet.
• Equipment work orders. Photos taken at an asset are the only visual history that asset has. RapidEye lines up this visit against the last one and flags what moved: corrosion spreading at a fitting, a guard that came off and never went back, a strainer basket that is now packed.
• Inspection work orders. An inspection task line can carry a set of images, and a route through a building produces a lot of them. RapidEye reads every task line's photos against the standard you set for that space and returns the ones that fail it, rather than a completed template.
• Preventive maintenance rounds. The schedule proves the visit was made on time. The photos say whether the mechanical room was left the way you would want a tenant's engineer to find it: housekeeping, labelling, blocked access, water on the floor.
• Common areas and vacancies. Lobbies, washrooms, stairwells, elevator cabs and vacant suites drift quietly between formal inspections. Any photo taken there is enough for RapidEye to date the drift and say when it started.

Each finding names the property, the space or asset, the kind of issue, how serious it is, the photos with their dates, and a suggested next step. It lands in the RapidEye dashboard, and in a Slack channel or an inbox for the property management office if you want it there. Your team decides whether it becomes a work order in MRI Angus. If your engineers shoot video walkthroughs, run drone roof passes or 3D scans, or work to an inspection format of your own, that is something we set up with you rather than a reason this does not fit.

How to connect MRI Angus to RapidEye

1. Name the properties in scope. Tenant, Equipment and Inspection work orders can each be included or left out, and buildings can be added one tower at a time rather than all at once.
2. Point us at the photos. Your engineers keep attaching photos and notes in MRI Angus Mobile exactly as they do today. Where a building documents work somewhere else, or barely documents it at all, RapidEye sends a capture link that opens on any phone, no app to install, with a fixed set of angles per space.
3. Give RapidEye access. Your MRI Angus administrator adds RapidEye as a user on the account, at the properties in scope. We accept the invite and email you when the first findings are ready.

Where photos live in MRI Angus, and what happens to them

Checked against MRI Software's product, training and app documentation, September 2026.

MRI Angus is the commercial building operations product MRI Software acquired with Angus Systems, and its users still describe the work in Angus nouns: tenant service requests, preventive maintenance, inspections. According to MRI Software's own product and app documentation (mrisoftware.com), tenants send requests through a mobile-friendly, branded service portal, maintenance schedules and asset history are held alongside them, and its published training catalogue lists separate courses for Tenant Service Request, Preventive Maintenance and Inspections usage, plus one on the One Work Order list that puts all of it in a single place.

All three types appear together in the One Work Order list, filterable by work type, and the mobile app works offline and syncs when the engineer is back in signal, which is how a photo taken in a sub-basement still reaches the record.

Does MRI Angus store photos on work orders?

Yes, on all three types. MRI Software's app documentation describes attaching photos and notes to work orders for documentation, uploading up to two videos when creating or viewing Tenant, Equipment and Inspection work orders, and an increase in the photo upload limit for inspection task lines from 5 to 20 images. Read together, that is a company investing steadily in getting more visual evidence off the engineer's phone and onto the record, which is the hard half of the problem and the half MRI Angus solves.

What none of that documentation describes, because it is not what a work order system is for, is anything that opens the images afterwards. The photo's job ends when it is attached. Picture a portfolio of forty buildings over a quarter: however many work orders that comes to, each one carries evidence a person would have to click into individually, and no manager has that quarter to spend. So the condition information is captured, indexed by property and asset, and never read. That is the gap this integration fills, and it exists in the workflow rather than in the software.

MRI Angus integration FAQ