AI building inspections for Equiem

Overview

Equiem knows who is in the building and what is happening in it this week. It does not hold a picture of what the building looks like this morning. Equiem One puts engagement, operations, data and flexible space in one place, and the OPS side covers visitor management, request management, bookings and permits. The structure underneath that is a gift for inspection: buildings, then levels, then named spaces such as the lift lobby, the kitchen and the toilet block. RapidEye borrows that structure, reads the photos your team takes as they walk those spaces, and returns a finding with the old photo next to the new one, filed on the space it belongs to.

How it works with Equiem

Equiem's own building configuration decides where a finding lands, and the rest follows the rhythm the property team already keeps.

• Common areas on the morning round. Lobbies, lift lobbies, stairwells and terraces are photographed on the walk that already happens before the floors fill. RapidEye reports what changed overnight: a scuffed wall, a chipped stone edge, a light out, furniture moved out of place.
• Toilets and end-of-trip facilities. The spaces tenants complain about most, and the ones the cleaning contractor is paid to have finished. RapidEye reads the after photos against the standard for that space and flags the sink not wiped, the empty dispenser, the bin left full.
• Tenanted floors at handover. When a floor changes hands, the two sets of photos on either side of the tenancy carry the argument. RapidEye lines them up and names each difference, so a make-good conversation runs off evidence.
• Amenity and bookable spaces. Equiem books meeting rooms, hot desks and event spaces. A photo taken after the booking says whether the room was left the way the next tenant should find it.
• Contractor visits. Where a vendor does work in a space, photos before and after put the invoice next to the result, without anybody arguing from memory.

Each finding carries the building, the level, the space, the kind of problem, how serious it is, the earlier photo beside the new one, and a suggested next step. It lands in the RapidEye dashboard and, if you want it there, in a Slack channel or the building team's inbox, and your team decides whether it becomes a request in Equiem. If your team documents differently, with a video walk of a floor, a drone pass over a roof or a 3D scan of a fit-out, that is a setup conversation rather than a limit: RapidEye reads the documentation you produce and reports against the standard you want held.

How to connect Equiem to RapidEye

1. Your buildings, levels and spaces in Equiem. Set under Settings, Buildings by a Property Manager, and Equiem notes that spaces are required to use Request Management. Whatever is named there is what findings can be filed against.
2. A source of photos per space. If your cleaning contractor or engineering team already photographs floors in an app of their own, RapidEye reads those. If nobody photographs anything today, a RapidEye capture link opens on any phone, no app to install, and asks for a fixed set of angles per space on the round somebody already walks.
3. An invite for RapidEye. A Property Manager invites us from the Manage New User Invites widget on the Insights page. The Connect modal on this page has the details, and that invite is the whole of the setup you do.

How Equiem describes a building, and what that structure is good for

Checked against Equiem's help centre and product pages, September 2026.

Equiem is a tenant experience platform for commercial landlords, consolidated into Equiem One, whose product pages describe OPS for property teams, ENGAGE for the tenant-facing app, DATA for portfolio reporting and CONNECT for integrations, with FLEX and HYBRID in beta. EquiemOPS itself covers visitor management, request management, bookings and permits, which is a good description of what a modern office building actually runs on day to day.

According to Equiem's help centre documentation (getequiem.com), the foundation under all of that is a three-level location model, set up under Settings, Buildings by a Property Manager. It is worth looking at closely, because it is unusually well suited to condition reporting.

That third row is the one that matters. Most building software stops at the floor, and a fault reported against a floor sends somebody to walk it. Equiem asks the reporter to pick the space, so the location on a request is already as fine as the location on a good inspection finding. RapidEye files findings against those same spaces, which means the condition record and the request record share one vocabulary rather than needing a translation.

What an Equiem request holds, and what it does not

A request in Equiem carries a status, an assignee, a reporter, a category and an internal subcategory, watchers, a date reported, the building, level and space, and a description, with an activity feed beside it where the property team can post public messages the reporter sees and internal messages only the property manager, request manager and assignee see. Statuses come as three fixed types for reporting, each with sub-statuses a site can edit.

Default statuses as documented by Equiem. The three types cannot be amended because reporting uses them; the sub-statuses under each can be renamed, reordered, deleted or added to.

What the documentation does not describe is a photo. Equiem's walkthrough of creating a request is choose the building, choose the level, choose the space, choose a category, write a short description, review, submit, with messages afterwards. Roles are drawn the same way: Request Manager, Request Assignee, Request Reporter, Workplace Manager, Property Manager, each defined by who can see and edit what. This is a communication system, and it is a well built one. A request is a message about something a person noticed and cared enough to report, routed to the person who can fix it, with a clean audit trail of what happened next.

Condition is a different question, and nothing that routes messages can answer it, because the record only ever contains what somebody chose to report. The floor nobody complained about does not appear. Neither does the standard the cleaning contractor is being paid for, or the slow drift of a lobby between one photograph and the next. RapidEye adds that second record and keeps it in Equiem's own nouns: a photo per space on whatever rhythm your team already walks, a baseline built out of what that space looked like before, and a finding when today does not match it.

Equiem integration FAQ