AI inspections for RealPage

Overview

In RealPage, the condition on an inspection item is a gesture, and the photo is an attachment. A technician swipes a checklist item to set its condition and can separately add a comment, a resident charge, a service request or a photo to that same item. Nothing in the platform reads the photo to check the swipe. RapidEye reads your unit list and the inspections, service requests and make readies on it, plus every photo attached to them, and returns a finding for each item: what the picture actually shows, how serious it is, and the same surface photographed earlier for comparison.

How it works with RealPage

The mobile app your technicians carry has four places where a photo of a unit gets taken, and each one is worth a different check.

• Inspections. RealPage documents an inspection as a checklist opened from a scheduled item, with a location, an assigned technician, a percent completed and an End inspection action. RapidEye reads the photos on each checklist item and reports the ones where the condition set does not match what is in the frame, plus the damage on items nobody touched.
• Make ready. A make ready task carries a due date, a status, a location, an assigned technician and photos added from the task menu. RapidEye reads those against your rent-ready standard: paint, appliances, blinds, floor, the second bedroom that got skipped when the turn ran long.
• Service requests. Techs record time worked and enter what was done. The photo taken at the end shows the repair; it also shows the wall behind it. RapidEye reports the second thing, which is usually the one that comes back as another request.
• Asset records. Photos attached to a unit-level asset are the only long history of that appliance. RapidEye keeps the series so a failed dishwasher can be traced back to the visit where it already looked wrong.
• Move-in and move-out pairs. RealPage's own inspection flow lets a resident charge be created from a checklist item. RapidEye supplies the evidence that charge should stand on, by comparing the item's move-out photo against its move-in photo on the same unit.

Every finding names the property, the unit, the item, the kind of problem, its severity, the earlier and later photos, and a next step. It lands in the RapidEye dashboard, and in email or Slack when you want it there. Nothing is written back; a person decides what becomes a service request or a charge in RealPage. If your teams document turns with video walkthroughs, 3D scans or an inspection format your own operations group designed, those are inputs we read too, and we set them up with you.

How to connect RealPage to RapidEye

1. The properties and the checklists. A RealPage account with the properties you want covered and the inspection checklists your techs already use. Your checklist names and categories become the structure findings are reported against.
2. Where the photos come from. If your technicians already attach photos to inspection items, service requests and make ready tasks, RapidEye reads those. Where a unit has no photos, RapidEye sends a capture link that opens on any phone with no app to install, and a fixed set of angles per room.
3. The access. Tell us the RealPage account and the properties, and we set up read-only access with your administrator. RealPage does not publish its user administration steps outside its customer support site, so this one is done with your team rather than from a form.

What a RealPage inspection checklist item actually holds

Checked against RealPage's product documentation and product pages, September 2026.

RealPage is the multifamily platform formerly sold as OneSite, and its facilities side is where unit condition is recorded. According to RealPage's own mobile facilities documentation (realpage.com), a technician opens an inspection from a list showing the scheduled date, the location, the assigned technician, the checklist name, the due date and the percent completed, then works the checklist item by item and taps End inspection when every item is done. The item itself is the interesting part, because four different kinds of record hang off it.

The checklist item, as RealPage's mobile facilities documentation describes it. RapidEye reads the fourth row and reports back against the first.

Does RealPage check inspection photos for damage on its own?

Not against a prior photo of the same unit. RealPage describes mobile facilities software that lets technicians perform inspections, create service requests and track work orders from any location, with offline capability and automatic synchronisation, plus voice-to-text and tap-to-talk in the field, and it markets an AI facilities agent that captures service requests by voice and runs hands-free guided inspections. All of that speeds up the recording. None of it audits the recording afterwards, and none of it goes back to what the same surface looked like at move-in.

That matters most at the end of a lease. A move-out chargeback is contested on whether the damage was there before, and the answer lives in a photograph taken a year earlier, attached to a checklist item in a completed inspection nobody is going to reopen. RapidEye keeps those pairs assembled for every unit in the portfolio, so the disputed charge and the picture that supports it arrive together. The app settings, incidentally, include photo settings and sync management, which is where a portfolio quietly decides how much evidence it keeps.

RealPage integration FAQ