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Entrata
Entrata integrationLong-term residentialProperty management system

AI inspections for Entrata

RapidEye reads the pictures your techs upload in InspectionManager and the Entrata Facilities app, and returns a finding for the damage that never made it onto a line item.

Where an Entrata inspection photo goes

Overview

In Entrata, a picture only exists if a line item failed. InspectionManager runs the walkthrough of a unit, a building or an amenity; the tech carries a device, uploads pictures of the trouble spots and signs off, and Entrata files each picture against the line item that failed. That is a clean chargeback trail and a thin condition record: nothing hangs on the items that passed, and nothing reopens the pictures once the inspection closes. RapidEye reads the property and unit list from Entrata plus the pictures your techs already upload, and returns a finding per problem, named down to the area it came from.

Every unit, every propertyThe same read on a 60-unit asset and a 600-unit one, without a regional manager on site.
Evidence behind a chargebackMove-in and move-out condition from the pictures themselves, dated, before a statement is argued.
Entrata stays the recordNo inspection, work order, unit status, ledger or move-out statement is changed.

How it works with Entrata

Entrata's facilities tools cover four kinds of walk, and each puts pictures somewhere different. The checks follow the work rather than the screen.

  • Unit inspections. Move-in sets the unit's baseline from what the pictures show, not from what a line item says. Move-out is read against it: a scorched countertop, a wall anchor left in plaster, a blind with three slats gone, each with the earlier photo, the later photo and the dates between them.
  • The make-ready. Between residents, a unit passes through paint, carpet, appliance and clean. RapidEye reads the pictures from each pass and says whether the unit is genuinely ready, so the leasing team is not the first person to see the touch-up that got missed.
  • Work orders in the Facilities app. A tech photographs the problem, then the finished job. RapidEye reads the pair and says whether what is in the after picture is what was ordered, before the work order closes out of anyone's view.
  • Buildings and amenities. InspectionManager covers common areas as well as units. Gym equipment, corridor carpet, pool furniture and stairwells drift slowly and nobody remembers the baseline, so the comparison is worth more there than anywhere.
  • The items that passed. The findings that pay for themselves come from pictures with no line item attached, because those are the ones nobody in the office will ever open.

A finding names the property, the unit or the common area, the spot inside it, the kind of problem, how serious it is, the before and after pictures with their dates, and a suggested next step. The finding shows up in the RapidEye dashboard, and can be routed to a Slack channel or the maintenance office inbox. What to do with it inside Entrata stays your decision. If your techs document a different way, video walkthroughs, 3D scans, or an inspection format your ops team wrote itself, that is something we set up with you rather than a limit on the product.

How to connect Entrata to RapidEye

  1. Your Entrata properties and units. The assets you inspect as they are set up in Entrata, so a finding can name a real unit and a real area. Properties you do not want read stay out of scope.
  2. The pictures your techs already upload. Techs make notes and take pictures of items that need attention while they are on the property, in the Facilities app or on the Facilities website, and RapidEye reads those. Where a unit gets walked without an inspection open, a RapidEye capture link opens on any phone with no app to install.
  3. Tell us the account. Entrata publishes no self-serve way to add an outside user, so this step is a short call: the account, the properties to start with, and we set it up with your team. Nobody in the field installs anything new.

Where an Entrata inspection picture goes

Checked against Entrata's product documentation, September 2026.

Entrata is an enterprise operating system for multifamily, student, affordable, military, commercial and manufactured housing, and inspections live inside its Facility Management tools. According to Entrata's own product documentation (entrata.com), InspectionManager lets you manage inspections of every unit, building and amenity: the tech carries a device through the unit, uploads pictures of the trouble spots, and signs off digitally once the walkthrough is done. Entrata also describes clear insight into the progress of property-wide inspections, so an office can see which buildings are finished and where to send someone next.

What happens to the picture after that is the part worth understanding, because it is what decides which pictures anyone ever sees again.

Step oneThe line item failsThe tech marks an item on the inspection as failing and photographs it.An item marked as passing produces no line item to hold a picture.
Step twoThe picture is filed with itEntrata stores photos taken during the inspection automatically with the line item that failed.Filed correctly, and read by nobody after sign-off.
Step threeIt carries to the statementIf the damage is charged back to a resident, it carries over automatically to that resident's move-out statement.Which is where the argument starts, months later.

The chain works exactly as designed. Its limit is the first box: everything downstream depends on a tech, mid-walk, deciding an item failed.

What the field app does and does not settle

Entrata's own descriptions are precise about this. The Entrata Facilities app lets maintenance staff view, edit and complete work orders and inspections on a phone or tablet, and it syncs with the Facilities website, where notes, tasks and pictures can be added. Entrata's app listing shows the same picture of a field tool getting sharper over time: work order lists and detail pages carry a Permission to Enter indicator so a tech knows before knocking, unit details show floorplans, an offline banner says which features are limited when signal drops, and charges raised on a closing work order post straight to the resident ledger.

What the app settlesThat the tech was there, that the work order moved, and that a picture exists for the item they chose to flag.
What it leaves openWhether the unit is in the condition somebody assumed, and what has changed in it since the last resident signed a lease.

That second column is the whole job of this integration. RapidEye takes the pictures your techs are already uploading, holds them against the same unit's own earlier condition, and returns what nobody turned into a line item. Entrata keeps the inspection, the work order, the ledger and the statement; we hand your team the read.

Entrata integration FAQ

Does RapidEye integrate with Entrata?

Yes. RapidEye reads the property and unit list from Entrata and the pictures your techs upload during an inspection or a work order in the Entrata Facilities app, then returns a finding per problem: damage, a cleaning miss, a missing item, or wear that never became a line item. Inspections, work orders, unit statuses, ledgers and move-out statements in Entrata are not changed.

Where do inspection photos go in Entrata?

Onto the line item. Entrata's own product documentation says photos taken during an inspection are stored automatically with the line item that failed inspection, and that if the damage is charged back to a resident it carries over to that resident's move-out statement. Photos taken on items that passed have no line item to hang on.

Can RapidEye check a unit a tech already signed off in InspectionManager?

Yes. Signing off is a person saying the walkthrough is finished. RapidEye reads the pictures from that walkthrough against the same unit's earlier condition and returns what is in them: a chipped countertop edge, a closet door off its track, a vent nobody has cleaned since the last resident. The finding names the property, the unit and the area.

Does RapidEye post charges to a resident ledger or a move-out statement?

No. Entrata stays in charge of work orders, inspections, ledgers and statements. RapidEye reads and reports, and your team decides what becomes a line item, a work order or a chargeback in Entrata.

Does this work across a portfolio of properties, not one site?

That is the case it fits best. Entrata's facilities tools already show which buildings have finished their inspections; RapidEye adds what the finished ones actually contain, at the same standard on every property, so a regional manager sees the same read on a 60-unit asset and a 600-unit one without visiting either.

Our techs shoot video walkthroughs rather than item photos. Can RapidEye use those?

Yes. Photos attached in the Facilities app are the common case, not the limit. RapidEye reads whatever documentation your team already produces, including video walkthroughs of a unit and 3D scans, and reports against the standard you care about. Tell us what your techs capture and we set it up with you.

Other residential platforms RapidEye reads

Systems where the inspection or the work order is what holds the pictures.

AppFolioOn-site inspections run inside AppFolio, read item by item Yardi BreezeMaintenance photos and videos captured on a smartphone Rent ManagerrmInspection unit walks, checked against the last one BuildiumInspections done from a phone or tablet, even offline DoorLoopCondition and photos recorded item by item in an inspection All long-term residential integrations

Sources

  • Entrata product pages and company blog, facility management, InspectionManager and mobile documentationentrata.com
  • Apple App Store, Entrata Facilities listing and release notes published by Entrataapple.com

Sources are named at the publisher level and were checked against the publisher's live pages before this page was published.