AI inspections for Propertyware

Overview

A Propertyware inspection is a rated checklist with photographs stapled to it, and the rating is a person's opinion typed in a hurry at the end of a long drive. The inspection carries a location, a lease with tenant contact details, an inspection type, a template that fixes the areas and the items inside them, an inspector, and a photo set tagged item by item. Good, Fair and Needs Repair are the only summary of what those photos show. RapidEye reads the inspection and the photos together and returns a finding per item: new damage since move-in, a fixture that has gone missing, wear that is heading somewhere expensive, and items that were rated without a photo behind them.

How it works with Propertyware

Propertyware organises everything around the inspection record and the template behind it, so the checks follow the same shape.

• Move-in inspections. This is the baseline the security deposit will eventually be argued from, so RapidEye reads it for gaps first: items rated with no photo attached, areas where the photos are too tight to prove condition, a template area nobody opened. Then it holds that set as the reference for the property.
• Move-out inspections. Same template, same items, one lease later. RapidEye pairs each item with its move-in photo, names the difference, and gives you both images with the lease dates between them, which is the evidence a deduction has to stand on.
• Periodic and drive-by inspections in between. The ones that get run because the schedule says so and then never read. RapidEye reports the change since the last one for that property, so a slow leak under a sink is caught while it is still a work order rather than a claim.
• Tenant-completed move-in reports. Propertyware lets you send a new tenant a link to complete a move-in evaluation on their own device. Those photos are worth reading closely, because the person taking them has every reason to document what was already broken and no reason to be systematic about it.
• What deserves a work order. Each finding carries a severity, so the item that needs a vendor tomorrow is separated from the one that needs a note, and your team clicks the wrench beside the item that matters.

A finding names the property, the lease, the area and the item, the kind of problem, how serious it is, the photo it was found in and the earlier photo it differs from. It lands in the RapidEye dashboard and, if you want it there, in your inbox. Nothing is written back into Propertyware: the inspection, its ratings, its status and its work orders stay yours to set. If your team documents condition another way, video walkthroughs, 360 captures, or a vendor's own report format, that is a setup conversation rather than a limit on what can be read.

How to connect Propertyware to RapidEye

1. The inspections you already run. Your templates set the areas and items and your inspection types set the occasions. RapidEye reports against those same areas and items, so your template library does not change.
2. The photos from the inspection app. Photos taken in the Propertyware inspection app sync back to the inspection and are tagged to an area and an item, which is exactly what RapidEye reads. Where a tenant or a vendor is doing the documenting instead, a RapidEye capture link opens on any phone, no app to install, with a fixed set of angles per room.
3. A user account for RapidEye. Add RapidEye as a user in Propertyware with a read-only profile; the modal has the path and the details.

How Propertyware inspections work

Checked against Propertyware's product pages and knowledge base, September 2026.

Propertyware is RealPage's property management platform for single-family and scattered-site rentals, and inspections are a premium add-on module rather than part of the base product, which its own knowledge base states at the top of every inspection article. According to Propertyware's help centre documentation (propertyware.com), a new inspection is created with a location, an inspection type, a scheduled date, a template, an inspector and notes to the inspector, and it is saved with a unique inspection number; where the location has a lease, the lease and the tenant contact details attach themselves.

The template decides what an inspection can see

An inspection template is built in setup as a list of areas, and inside each area a list of items. Propertyware's own examples are an area called kitchen and an item called oven, and an area can be copied whole to make the second bedroom. The template cannot be changed once the inspection is saved, which is what makes it useful as a baseline: the move-out inspection is the same list of items as the move-in one.

Areas and items shown are the ones Propertyware's documentation uses in its own examples. The order of areas and items inside a template can be rearranged; templates can be saved as drafts, and a draft cannot be used until it is saved.

Ratings, and what they leave out

Each item on the Inspection Items tab starts as Not Inspected, and an inspector using the mobile app syncs a rating, comments and photos back against it. From a desktop the rating is set by hand from the same short list, and a Set All button applies one rating to every item in an area at once.

Four words, plus whatever the inspector typed in the comment box, and those comments are what appear on the printed inspection report. The tab counts how many items have been rated, and that count is the closest thing in the system to a measure of how thorough the inspection was. Nothing in it says whether the rating matches the photograph beneath it.

Photos, work orders and the report

Photos taken in the mobile inspection app sync into the inspection, and Propertyware's product page describes a camera mode built to snap, tag and go with the app usable with or without wifi. Each photo is tagged to an inspection area and an inspection item, can be renamed for reference, and can be dragged into order, with the first photo the one that sits at the top of the inspection report. From an inspection item, the wrench icon opens a work order in the maintenance module that carries the area and item into Specific Location and the item's comment into the Description, with the work order source and type set to Inspection. Finished inspections are emailed, optionally eSigned, published to the tenant and owner portals, and printed with photos and notes; the publish and print buttons only appear once the inspection has a status that indicates inspected.

Cancelled and Reschedule sit outside that line. Closing an inspection requires an inspector assigned and at least one item rated, and a closed inspection can be reopened; editing an inspection after publishing replaces the published version, and editing one that was eSigned erases the signatures.

Does Propertyware compare one inspection to another?

It shows you them, side by side. Its inspection page describes making side-by-side comparisons of a tenant's past inspections, which is a genuinely useful thing to be able to open, and the whole of the rest of the module is about capture, ratings, portals, signatures and print. Every one of those is a way of moving the record along. What none of it does is look at the two photographs and say what is different, which means the comparison is only ever as good as the attention of whoever has time to sit and do it, on the day they are trying to close out a move-out and return a deposit. That is the gap this integration fills: every item in every inspection read, and the ones that changed put in front of you with both photographs attached.

Propertyware integration FAQ