AI inspections for PayProp

Overview

PayProp is the ledger for a tenancy, not the record of the property's condition. It reconciles rent in real time, pays landlords and contractors on the rules you set, chases arrears, runs a branded tenant portal and holds online maintenance tickets, and its documentation puts photographs in exactly one place: attached to a maintenance ticket or to a message on one. The condition of the four hundred properties behind those ledgers still lives in visit photos that nobody has the hours to open. RapidEye reads them: it takes the property and the tenancy dates from PayProp and the photos your agents shoot at check in, on a periodic visit and at check out, and returns one finding per issue with the earlier picture of that same room beside the new one.

How it works with PayProp

A let has three moments where somebody points a camera at a property, and PayProp has an opinion about only one of them. The checks follow those moments, and the ticket is where most of them end up.

• Check in, at the start of the tenancy. The inventory photographs are the baseline the whole tenancy is measured from. RapidEye keeps them as the state of each room on the day the keys were handed over, so nothing later is argued from memory.
• The periodic visit. A property manager walks the property, shoots a set of rooms and files them. RapidEye compares that set with the last one for the same rooms and lists what changed: damp climbing a wall, a burn on a worktop, a smoke alarm that has lost its cover, a second sofa that was never there.
• A tenant-reported fault. A tenant logs an issue in the tenant portal and adds a picture to the ticket. PayProp's own worked example of a ticket category is Mould, which is exactly the kind of thing a single photo understates. RapidEye reads that image against the room's earlier photographs and says whether it is new, and how far it has spread.
• Contractor work you paid for. PayProp lets you raise the payment from the ticket, so the money leaves against the job. RapidEye reads the photograph after the visit and tells you the work is actually there, before the invoice is settled.
• Check out and the deposit. The pair a scheme adjudicator wants is the same room at check in and at check out, dated. RapidEye writes that pair, per finding, while the tenancy is fresh rather than the night before the deadline.

A finding names the property, the room, the spot in the room, what kind of problem it is, how serious it looks, the two photographs, and a suggested next step. It lands in the RapidEye dashboard and, if you want it, in your lettings team's inbox. What happens next in PayProp is your call: a maintenance ticket, a works order, a note to the landlord, a deduction. Photographs are the common case, and they are not the limit: video walkthroughs at check out, a 3D scan of a refurbished flat, or your own inventory format are things we set up with you.

How to connect PayProp to RapidEye

1. Your PayProp portfolio. A PayProp account with the properties you manage and their active tenancies, since the property and the tenancy dates are what each finding is filed against.
2. Where the visit photos come from. PayProp carries images on maintenance tickets and ticket messages, not on an inventory, so check in, periodic and check out photos come from the app your agents already use. If your agency has no photo routine yet, a RapidEye capture link opens on any phone with nothing to install, and walks the agent through a fixed set of angles per room.
3. Tell us the agency account. Send us your agency name as it appears in PayProp and the region you run on. We set the connection up with your team, and your agents keep working the way they work now.

Where a photograph can live in PayProp

Checked against PayProp's product pages and public API documentation, September 2026.

PayProp is rental payment and management software for letting agencies, sold in the United Kingdom, South Africa, Canada and the United States, and packaged by portfolio size up to two hundred properties, up to a thousand, and beyond. According to PayProp's own product and API documentation (payprop.com), the online maintenance ticket is the one object in the platform built to carry a picture, and it is worth knowing exactly what it holds before you decide what it can prove.

Ticket fields and statuses as documented by PayProp. The right-hand column is what RapidEye does with each.

Payments carry the ticket reference, so the contractor's money and the job it paid for stay tied together, and a damage deposit release is its own event in the platform. What none of that holds is the state of the kitchen in March.

Does PayProp do property inspections?

Not itself, and it does not claim to. PayProp's feature set is client accounting, arrears management, the tenant portal, client communications, reporting and maintenance; there is no inventory, no check in report and no condition rating anywhere in it. What PayProp does instead is publish an integrations directory and a documented API, and inspection software sits in that directory alongside accounting and communication tools: Property Inspect is listed there for professional inspection reports, and Fixflo for repairs and maintenance reporting.

It is worth knowing what comes back from those tools, because it is less than people assume. Inventory Base's help centre documentation (inventorybase.com) is the clearest published account: PayProp sends properties and tenant contact details into the inspection app, and the inspection app sends back a PDF copy of the completed report onto the property, plus any actions the inspector raised, mapped into PayProp's maintenance categories as tickets. So the agency ends up with a filed PDF and a list of tickets. Nobody reads the fifty photographs inside that PDF against the fifty from the last visit, and no ticket is ever raised for the thing the inspector walked past.

What the integration adds because of it

RapidEye is the reading step, wherever the photographs are taken. It does not replace your inventory app, your report template or your ticket workflow: it looks at every image in every set, compares each room with itself over time, and hands your property manager a short list of what changed at each address. On four hundred managed properties that is the difference between evidence you have collected and evidence you have actually used.

PayProp integration FAQ