AI inspections for ManageCasa

Overview

In ManageCasa a photo is an attachment on a ticket, not a record of condition. The maintenance module stores images, videos and files against a ticket that names the property, the unit, the category, the requester and the assignee, and violations and architectural review requests hold photos the same way. What no ticket does is compare one photo to the last one taken in that room, which is the comparison a security deposit turns on. RapidEye reads your unit list and lease dates from ManageCasa along with the photos on those tickets, keeps a baseline per unit, and returns a finding for what changed and when.

How it works with ManageCasa

ManageCasa organises the work as tickets, so the checks follow the ticket. Each of these is an example rather than a boundary: RapidEye reads whatever documentation your team already produces, photos, video walkthroughs, 3D scans, and returns findings against the standard you care about, so if your situation is not on this list, assume it can be done and ask.

• The move-in ticket. The photos your leasing team takes on the day a resident collects keys become the baseline for that unit: the carpet, the benchtop, the wall behind the door, the state of the blinds. Nothing is flagged yet. This is the record everything later is measured against.
• The move-out ticket. Same unit, new photos, and RapidEye returns the differences: a burn ring on the vanity, a hole patched badly, a screen door that used to be there. Each difference carries both images and the lease dates from ManageCasa, which is what turns a deduction into an argument you can send to a resident.
• Vendor work orders. A ticket is assigned, marked complete, and an invoice follows. RapidEye reads the photo attached at the close and says whether the finished work is visible in it, or whether the same damage is still in the frame.
• Resident-filed requests. A request comes in from the mobile app with one photo of a leaking sink. RapidEye reads it against the last photo of that room and tells you whether this is new damage or a condition that has been sitting there since the previous tenancy.
• Recurring tickets. ManageCasa's documentation gives regular inspections and routine cleanings as examples of a recurring ticket. Where a team runs a periodic walkthrough that way, each round becomes another dated layer on the unit's history rather than another folder of images.
• Violations and architectural reviews. An unauthorised exterior change or a common-area complaint arrives with a photo attached. RapidEye compares that elevation against how it looked the last time it was photographed, so the file shows the change and not just the complaint.

A finding names the property and unit, the room, the object, what kind of problem it is, how serious it looks, the two photos it rests on and a suggested next step. It lands in the RapidEye dashboard and, if you want it there, your inbox. Nothing crosses back into ManageCasa: whether a finding becomes a new ticket, a deposit deduction, or nothing at all is your call. If your walkthrough is a video rather than a set of stills, or you have an inspection format of your own that a resident signs, tell us and we set it up that way.

How to connect ManageCasa to RapidEye

1. Your properties and units in ManageCasa. Findings are keyed to the unit, the same identifier your tickets use, so anything not under management stays out of it.
2. Somewhere for the photos to come from. If your team already attaches images to tickets, RapidEye reads those. For units where nobody photographs anything today, RapidEye sends a capture link that opens on any phone with no app to install, and the walkthrough is a fixed set of angles per room, lights on.
3. A RapidEye user in your account. Settings, then Account Users, then Add. The modal above has the name, the email and the role to pick.

What a ManageCasa maintenance ticket actually holds

Checked against ManageCasa's help centre, September 2026.

ManageCasa is a property management platform for community associations and rental portfolios, and the Maintenance section in the left-hand menu is where field work lives. According to ManageCasa's help centre documentation (managecasa.com), a new ticket is built in five steps, and it is worth seeing them laid out because the shape of the form is exactly the shape of what you can and cannot ask of it later.

Once created, a ticket lives in a table or a Kanban board where status moves by dragging the card between columns, by the Change Status option on the three-dot menu, or in bulk with checkboxes. Tickets that are no longer relevant get archived rather than deleted and stay reachable in the Archive tab. There is a Recurring tab for the repeating ones. The Minii AI assistant can create, update and bulk-edit tickets by conversation, including a documented example of raising tickets across a range of units for an annual filter replacement and thermostat inspection.

Three ticket types, one shape

The help centre says the same steps create violations and architectural review requests, and that their views behave the same way. For an operator running both rentals and associations, that is useful: the evidence you gather is one kind of object no matter which side of the business it came from.

Does ManageCasa have an inspection module?

Not a separate one, on the evidence of its own documentation. The help centre's category for field work is titled maintenance, architecture reviews and violations, and the articles inside it describe tickets: how to create one, how to attach files and photos, how to change status, how to make one recurring, how to communicate about it. None of them describes an inspection object with rooms, a condition rating per item, a comparison against a previous visit, or a resident signature. The product pages describe maintenance requests and work orders with photo and document attachments, which is the same object seen from the outside.

So a ManageCasa unit accumulates photographs without accumulating a condition history. Somebody has to open the tickets in date order and remember what the carpet looked like in March. That is the work RapidEye takes: the photos stay where your team already puts them, and what comes back is the comparison nobody had time to make.

ManageCasa integration FAQ