AI inspections for Eptura Asset

Overview

A photo on a closed work order is evidence nobody has time to look at. Eptura Asset holds the work: demand and preventive work orders, PM schedules, inspection templates with a photo section built into them, and an asset record that keeps its own images. What it does not do is read the pictures back to you. RapidEye does that part. It takes the photos attached in Eptura Asset, along with the asset, the site and the date, compares each one with what that asset and that space looked like the last time somebody photographed it, and returns a finding for every problem it sees.

How it works with Eptura Asset

Eptura Asset already sorts maintenance into modules, so the checks follow the same nouns your team uses at the menu.

• Demand work orders. Something broke, a technician went out, and the photos on that work order are the only picture of the room it happened in. RapidEye reads them for the second problem in the frame: the ceiling stain above the unit that was replaced, the pooled water nobody mentioned, the panel left off.
• Preventive maintenance. A PM comes round on a schedule, which makes it the most regular photo of that asset anyone will ever take. Two visits apart, corrosion, a cracked mount, a filter that has not actually been changed and a guard that has gone missing all read as changes.
• Inspections. An inspection template can carry a photos section and a pass or fail verdict on each item. RapidEye reads the photos underneath a pass as carefully as the ones under a fail, which is the half of the record nobody opens.
• Asset records. An asset in Eptura Asset holds its own images, and one of them is starred as the default. That gallery is a condition history in the wrong order. RapidEye puts it in date order and tells you what moved.
• Vendor work. Eptura Asset's vendor portal shows a contractor the tasks, notes, pictures and signatures on the work they were assigned. When pictures come back with the invoice, RapidEye reads them against what the same asset looked like before the visit.
• The space, not only the asset. A photo of a compressor is also a photo of the plant room. Housekeeping standards, blocked egress, spills, missing signage and damaged finishes are all in frame, and RapidEye reports them against whatever standard you want held.

Each finding carries the site, the asset, the spot, the kind of problem, how serious it is, the earlier photo beside the new one, and a suggested next step. Findings land in the RapidEye dashboard and, if you want them there, in a Slack channel or the maintenance office inbox. What happens next in Eptura Asset, a corrective work order or a note on the asset, is your call. If your team documents differently, with video walkthroughs, drone passes over a roof, or a 3D scan of a plant room, that is a setup conversation rather than a limit: RapidEye reads the documentation you produce and reports against the standard you care about.

How to connect Eptura Asset to RapidEye

1. An Eptura Asset account with your sites set up. Sites are the grouping in Eptura Asset, set under Settings by an administrator, and they are how findings get grouped too. A building, a plant or a campus that is its own site there stays its own group here.
2. The photos your team already takes. Attached to work orders, tasks and inspections in Eptura Asset, they are read where they are. Where a crew photographs on a phone instead and the pictures never reach the work order, a RapidEye capture link opens on any phone, no app to install, and files them against the asset and the site.
3. A user for RapidEye. In Eptura Asset, Settings, then Employees and Users under Administration, then Create New Employee. The Connect modal on this page carries the name, the email and the role, and the invite is the whole of the setup you do.

Where photos live in Eptura Asset today

Checked against the Eptura Asset knowledge centre, September 2026.

Eptura Asset is the maintenance and asset management product that Eptura's own Hippo customer page describes as what Hippo CMMS is evolving into, so plenty of teams still say Hippo when they mean this. According to Eptura's help centre documentation (eptura.com), work orders are the primary source of your maintenance history, and the module exists to track what is being worked on, who is doing the work, the costs involved and the parts used. Photos ride along with all of that in four places.

On a work order, an Attachments icon takes a file by drag and drop or through an Add Attachment button, with a separate Add Link option for something hosted elsewhere. On a task inside a work order, the technician apps add photos and attachments from the field. On an asset record, multiple images can be uploaded and one starred as the default, which produces a small gallery per asset. And on an inspection, photos are a section type in the template itself.

That last one is the interesting one, because Eptura Asset lets an administrator build the inspection form section by section in a form builder under Settings, Libraries, Inspection Templates. The section types are worth knowing by name.

Section types and signoff options as documented in Eptura Asset's inspection template articles. A template can be made available to particular assets, asset categories or types of asset, and carries a service code that identifies it when it is added to a PM or a work order.

In the field the shape holds. A technician opens Inspections, picks the asset, chooses from the Available Inspections list, works the checklist, and taps Fail on the item that is wrong. Eptura's documentation of that moment is short and telling: click the add photo icon, upload a photo, enter a comment, then sign off Operable or Inoperable and submit. A failed item can hand you a work order to click straight into, ready for the service task. The mobile side is split between the Work Companion app, which Eptura describes as being for technicians and maintenance managers on the go, and the newer Eptura Asset app; both list adding photos and attachments to a task, and both offer only limited offline behaviour, which the older Hippo mobile app documentation handled with a sync-on-reconnect flow and conflict prompts.

Does anyone read the photos on a closed Eptura Asset work order?

Almost never, and that is a workflow problem rather than a product one. Eptura Asset is careful about the record: it stores the picture, dates it, ties it to the asset and the site, keeps it beside the labour and the parts, and prints it into work order and inspection forms and BI reports. The gap opens after that. A maintenance office running a few hundred assets across several buildings closes work orders faster than any human can open the attachments on them, so the pictures accumulate as compliance rather than as information, and the pass on last quarter's inspection is trusted because there was never a way to check it. RapidEye is the reader. It takes the photos Eptura Asset has already collected and organised, builds a per-asset baseline out of the history that is sitting there, and returns findings against every new set, so the archive starts telling you where to send someone.

Eptura Asset integration FAQ