Not that Hospitable documents for cleaners. The Tasks App documents photo requirements and uploaded photos, and the legacy Task Rules checklists are text-only. The public API has offered task endpoints since April 2026 and lists a video field on task media, but the Tasks App articles do not describe a cleaner recording one. Outside operations, Direct booking websites can use a hero video, which is marketing. Operators who want video inspections put a recording link in the task instructions; a tool like RapidEye records, hosts, analyzes, and reports from there.
Every ops layer, checked
Hospitable's operations stack has four layers where media could plausibly live. Photos appear in two of them. Video appears in none.
Auto-assignment rules, Task timing, Task instructions, Checklists, Photo requirementsand track
Uploaded photosand
Checklist completion.Teammates
accept, reject, complete, or cancel tasks, send messages, upload photos.The article contains zero mentions of video.
Teammates are not able to reply to tasks after completing them or sending images of the completed tasks.No media on checklist items at all in this flow.
Cleanster supports photo uploads and problem reports, and status events are logged during jobs, which helps evidence collection.No video mention anywhere in the FAQ.
Reservations, Properties, Messages, and Reviews,with no task events.
The video features Hospitable describes are not for operations. Direct booking sites can use a background hero video, a website design option. If you searched "does Hospitable support video" and landed on that changelog post, that is most likely the feature it refers to. Guest messages can carry a video shared through a booking channel, and the API does not send one.
This puts Hospitable exactly in line with the rest of the category. We ran the same documentation audit across eight vacation rental platforms, and none of the major PMSs supports a video workflow in its task system (Lodgify's optional mobile clips are the lone PMS crack, and the ops layer's Operto Teams captures checklist video that nothing reviews). Guesty syncs only JPEG, JPG, and PNG to its Owners Portal; Hostaway documents task attachments as files and images; Breezeway's checklist elements offer Photo as the sole media type. Hospitable's photo-shaped Tasks App is the category's standard ceiling, reached recently and by popular demand: the "Cleaner App: Tasks checklist" request on Hospitable's public feedback board sits at 300 upvotes with status Completed.
Why the API layer matters more than it looks
For most platforms in this series, the workaround conversation starts with the API. Hospitable added task endpoints to its public API in April 2026.
With your authorization, an integration can read your task list and the photos on a task, and can create and update manual tasks. The reference lists a video field on task media, but the Tasks App articles do not describe a cleaner recording video, so an inspection still has to be captured by a tool built for it.
How to add video inspections to Hospitable tasks
The practical pattern is the same one used across every platform in this series, and on Hospitable it is arguably more natural, not less: the video layer lives outside the PMS, linked from the task.
RapidEye gives Hospitable operations the video layer
RapidEye is AI inspection intelligence built for exactly the gap this page describes. Cleaners record full inspection videos through a browser link, footage uploads in real time as they film, and RapidEye's AI compares the video against that property's baseline and flags damage, missing items, low inventory, and staging changes. Because every room is compared against prior turnovers, the question that burns ops time everywhere, "is this new, or was it already reported?", is answered by comparison, not by memory.
RapidEye builds integrations for the platforms our customers run on, including custom-built and lighter-ops stacks like Hospitable's. Reports arrive about an hour after the inspection, and pricing is per property per month with unlimited video inspections.
Frequently asked questions
Can cleaners upload video in the Hospitable Tasks App? +
No. The Tasks App documentation describes photo uploads and photo requirements; the word video does not appear in it. The app is a web app cleaners open from an invite link, and photos are the documented media type.
Do Hospitable's legacy Task Rules checklists support photos? +
No. Legacy checklists are typed text items delivered through notifications. Hospitable notes teammates cannot reply to those tasks or send images of completed work in that flow; photo upload arrived with the newer Tasks App.
Can an integration pull my Hospitable task photos? +
Yes, with your authorization. Hospitable added task endpoints to its public API on April 24, 2026, and a single task can include its before, after, issue and checklist-completion media.
What is the Hospitable video feature I saw in a changelog? +
Most likely a hero background video for Direct booking websites, a marketing design feature, or video attachments on guest messages. Neither has anything to do with tasks, cleaners, or turnover documentation.
Does any PMS support video in tasks? +
Among the eight platforms we audited (Guesty, Hostaway, Breezeway, Operto Teams, Hospitable, OwnerRez, Hostfully, Lodgify), the real capture exception is Operto Teams, whose checklists take video uploads that can even be required, though nothing reviews them; Lodgify's mobile app accepts optional clips on its top plan. Nothing anywhere is reviewed in inspection. Everywhere else the ceiling is photos.
What's the best way to do video inspections in Hospitable? +
Pair Hospitable with dedicated video inspection software. RapidEye provides a per-turnover recording link that lives in the task instructions; cleaners film in the phone's browser with no app install, footage uploads in real time while they record, and AI compares every room against the property's baseline, returning a report in about an hour.
Sources
- Hospitable Support: Tasks App: Set Up the App, Invite Your Team, and Pay Teammates. Configuration list including "Photo requirements"; tracking list including "Uploaded photos"; teammates "upload photos." https://help.hospitable.com/en/articles/13906519-tasks-app-set-up-the-app-invite-your-team-and-pay-teammates
- Hospitable Support: Task Rules: Creating A Checklist. The legacy text-only checklist flow; "Teammates are not able to reply to tasks after completing them or sending images of the completed tasks." https://help.hospitable.com/en/articles/5441743-task-rules-creating-a-checklist
- Hospitable Support: Marketplace Cleaning FAQ. "Cleanster supports photo uploads and problem reports, and status events are logged during jobs, which helps evidence collection." https://help.hospitable.com/en/articles/12137029-marketplace-cleaning-faq
- Hospitable Support: Sending Pictures, Attachments, Documents, or Links to Guests. "Pictures cannot be larger than 2 MB in size." https://help.hospitable.com/en/articles/4640239-sending-pictures-attachments-documents-or-links-to-guests
- Hospitable Support: Webhooks for Reservations, Properties, Messages, and Reviews. The official webhook surface; no task events. https://help.hospitable.com/en/articles/10008203-webhooks-for-reservations-properties-messages-and-reviews
- Hospitable: Vacation Rental Task Management. Teammates "can give you live updates while working on tasks and even share pictures of the completed job." https://hospitable.com/features/hospitable-tasks
- Hospitable Feedback Board: Cleaner App: Tasks checklist. The checklist feature request: 300 upvotes, status Completed. https://feedback.hospitable.com/p/operations-tasks-checklist